Business Support Officer

NHS; Tamworth; On-site; GBP 27,000 - 31,000; Part time

Job summary

A public healthcare organization is seeking a dedicated Business Support Officer to assist Service Managers in Tamworth. Key responsibilities include managing data reports, supporting staff training, and enhancing data quality. The successful candidate will also ensure compliance with performance standards and interact across Trust sites. Offering a diverse working environment and career development opportunities, this part-time role provides a salary between £27,485 and £30,162 annually.

Qualifications

• Significant experience in administration duties.
• Previous experience of setting up office/administrative systems.
• Experience of analytical processes.

Responsibilities

• Request and manage activity reports for Service Manager.
• Serve as a contact point for queries regarding KPIs.
• Provide monthly updates to Service Manager and Team Leaders.

Skills

Strong organisational skills

Communication skills

Microsoft Office proficiency

Education

NVQ Level 3 Business Administration

OCR/ RSA III or equivalent experience

Tools

Microsoft Excel

Microsoft Teams

Microsoft PowerPoint

Job description

Job summary

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.

This will be the case for 7 calendar days from: 04/11/2025 to 10/11/2025 following this the vacancy will be open externally.

This role is not eligible for visa sponsorship. If it identified that you require sponsorship to undertake this role your application may be withdrawn.

We are looking for a dedicated Business Support Officer to assist Service Managers and Team Leaders. Key responsibilities include gathering and analysing data, generating reports, liaising with corporate services, attending meetings, and delivering staff training. You'll also help with risk management, policy reviews, and contribute to performance monitoring. Regular travel between Trust sites required. Strong organisational and communication skills essential.

Main duties of the job

The post holder will establish and maintain a business support infrastructure necessary to assist the Service Manager, Operational and Clinical Leads in meeting the Trusts objectives and targets. This will include the development of systems and processes to monitor performance against the Trust's Key Performance Indicators.

To analyse reports and extract data from all report formats for all Key Performance Indicators (Quantity & Quality) and feed this back to Service Manager, Operational and Clinical Lead in a format that can be used within Services/Teams for planning and supervision purposes.

Required to have the authority/ability to approach individual clinicians and request action. To expedite performance/compliance issues as necessary via the Team Leaders with a requirement to further elevate if deemed necessary via Service Manager.

To work with Corporate Services to identify areas of under-recording of clinical activity and work within the Services/Teams to improve recording and data quality.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Details

Date posted: 03 November 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £27,485 to £30,162 a year per annum (pro-rata)

Contract: Fixed term

Duration: 12 months

Working pattern: Part-time

Reference number: 301-BK-25-7556463

Location

Sir Robert Peel Community Hospital

Plantation Ln, Mile Oak

Tamworth

B78 3NG

Job responsibilities

• Request and manage activity reports for Service Manager and Team Leaders (e.g., timeliness, data quality, waiting times, KPIs).
• Serve as a contact point for queries regarding KPIs.
• Support BSO network framework for consistent service delivery across teams.
• Liaise with Corporate/Support Services to obtain performance data (activity, workforce, finance).
• Provide monthly updates to Service Manager and Team Leaders.
• Attend meetings, take minutes, distribute them, and arrange meetings as directed.
• Participate in regular team supervision and business meetings.
• Be accessible during core working hours.
• Travel across Trust sites within Staffordshire and Stoke on Trent.
• Proficient in Microsoft Office and office equipment.
• Autonomy in providing business support to managers and leads in data analysis for KPIs.
• Ensure systems are in place for monitoring and reporting performance.
• Monitor, extract, and analyse sensitive data from various sources.
• Train staff on the Patient Information System and report training needs.
• Regularly review Risk Register.
• Gather CQC evidence as directed.
• Suggest improvements to local policies and protocols.
• Perform other tasks as needed within the roles banding.
• Sit for long periods at a desk, in meetings, or while driving.
• Maintain focus while working on complex reports with frequent interruptions.

Person Specification

Qualifications

• NVQ Level 3 Business Administration (or equivalent level of experience)
• OCR/ RSA III or equivalent experience

Desirable Qualifications

• BTEC Business Admin (or equivalent)

Experience

• Significant experience in administration duties
• Previous experience of setting up office/ administrative systems
• Experience of analytical processes
• Ability to plan, schedule and organise day to day work
• Handling sensitive data

Desirable Experience

• Experience in the NHS
• Knowledge/ Experience of Patient Clinical System

Skills

• Good written and verbal communication skills.
• Microsoft office, outlook, excel, teams, word, powerpoint
• Ability to receive instruction and respond as necessary
• Work autonomously, prioritise own workload, act on own initiative, to deadlines
• Maintain professional relationships (internal/external)

Desirable Skills

• Understanding of Community Paediatric Services

personal Attributes

• Respectful, Honest and Trustworthy, Caring and Compassionate, talk and listen

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Midlands Partnership NHS Foundation Trust

Sir Robert Peel Community Hospital

Plantation Ln, Mile Oak

Tamworth

B78 3NG

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)