Business Support Officer

The Duke of Edinburgh's Award; Reading; On-site; GBP 18,000 - 24,000; Part time

Job summary

The Duke of Edinburgh's Award in Reading is seeking a highly organised and proactive Business Support Officer to join our People & Culture Team. This role combines office administration, facilities coordination, organisational development support, and stakeholder management, supporting day-to-day operations of the Reading office.

The successful candidate will manage multiple priorities, provide excellent customer service, coordinate meetings, travel, and events, maintain records and LMS

Qualifications

• Strong administrative and organisational skills with the ability to manage a varied workload.
• Experience coordinating meetings, preparing agendas, and producing accurate minutes.
• Excellent diary and calendar management skills.
• Strong attention to detail and experience maintaining records, trackers, and filing systems.
• Excellent customer service and stakeholder management skills.
• Experience arranging travel, accommodation, venues, and catering.
• Ability to handle confidential information with professionalism and discretion.
• Self-motivated, proactive, and able to work independently using initiative.
• Previous experience in office or facilities management.
• Knowledge of HR, People & Culture, Organisational Development, or Learning & Development environments.
• Experience using Learning Management Systems or training platforms.

Responsibilities

• Coordinate and minute Health & Safety and Staff Consultation Forum meetings.
• Manage DSE risk assessments and PAT testing records.
• Coordinate desk and meeting room bookings for the Reading office.
• Process incoming post and cheques, liaising with Finance as required.
• Respond to and record enquiries in line with policies and procedures.
• Coordinate travel, accommodation, venues, and catering for learning events.
• Support LMS administration and learning events organization.
• Act as primary contact for office access and facilities services.

Skills

Administrative skills

Diary management

Stakeholder management

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

PowerPoint

Job description

The Duke of Edinburgh's Award (DofE) empowers young people to develop the skills, confidence, and resilience they need to succeed in life.

We are looking for a highly organised and proactive Business Support Officer, to join our People & Culture Team. This is a varied and rewarding role that combines office administration, facilities coordination, organisational development support, and stakeholder management.

If you enjoy managing multiple priorities, providing excellent customer service, and ensuring the smooth running of office and team operations, we'd love to hear from you.

As the Business Support Officer , you will provide high-quality administrative support across the People & Culture Team, with a particular focus on Organisational Development, Health & Safety, and office coordination.

You will play a key role in ensuring the effective day-to-day operation of our Reading office while supporting learning and development activities that help our people thrive.

Key Responsibilities

Office & Administrative Support

• Coordinate and minute Health & Safety and Staff Consultation Forum meetings.
• Manage Display Screen Equipment (DSE) risk assessments.
• Coordinate desk and meeting room bookings across the Reading office.
• Process incoming post and cheques, liaising with Finance as required.
• Respond to and record enquiries in line with DofE policies and procedures.
• Coordinate annual PAT testing and maintain Health & Safety records.
• Manage stationery requests across the organisation.
• Act as the key contact for office access and desk booking systems.

Organisational Development Support

• Provide administrative support across Learning & Development, Equity, Inclusion and Wellbeing activities.
• Coordinate training programmes, including venue bookings, travel arrangements, accommodation, and logistics.
• Support the administration and maintenance of the Learning Management System (LMS).
• Assist with organising team meetings, workshops, and events.

Facilities & Contract Management

• Coordinate hire car, hotel, and travel booking requests.
• Act as the primary point of contact with the Reading office landlord and external suppliers.
• Coordinate office access passes, cleaning arrangements, and other facilities-related services.

N.B. this is a part time position 28 hours per week, Monday to Friday.

What we are looking for:

We are looking for someone who is enthusiastic, organised, and enjoys building positive relationships with colleagues and external stakeholders.

• Strong administrative and organisational skills with the ability to manage a varied workload.
• Experience coordinating meetings, preparing agendas, and producing accurate minutes.
• Excellent diary and calendar management skills.
• Strong attention to detail and experience maintaining records, trackers, and filing systems.
• Excellent customer service and stakeholder management skills.
• Experience arranging travel, accommodation, venues, and catering.
• Ability to handle confidential information with professionalism and discretion.
• Strong IT skills, including Microsoft Word, Excel, Outlook, Teams, and PowerPoint.
• Self-motivated, proactive, and able to work independently using initiative.
• Previous experience in office or facilities management.
• Knowledge of HR, People & Culture, Organisational Development, or Learning & Development environments.
• Experience using Learning Management Systems or training platforms.

The deadline for applying for this role is: 27th September - Midnight

Interviews will take place on: WC 14th October to be held in Reading Office.