Business Support Officer

CEMP; Norwich; On-site; GBP 26,000 - 29,000; Full time

Job summary

A local government department in Norwich seeks a Business Support Officer for a temporary 22-month position. This role involves providing administrative support in a legal environment, requiring GCSEs in Maths and English. Candidates need strong administrative skills, excellent communication, and the ability to work reliably on-site. This position offers benefits such as a competitive salary, generous holiday entitlement, and opportunities for career development within local government.

Benefits

Generous holiday entitlement

Health and Wellbeing services

Financial benefits including employee discounts

Local Government Pension Scheme

Qualifications

• Minimum of GCSE grade 4 in Maths and English.
• Experience in administrative support is helpful.
• Strong current technology systems knowledge.

Responsibilities

• Provide administrative support for the Legal Department.
• Actively contribute to the Business Support Team outcomes.
• Work reliably in an in-office role at County Hall.

Skills

Administrative skills

Excellent communication

Logical thinking

Technology systems experience

Education

GCSE grade 4 or above in Maths and English

Job description

Business Support Officer | 9461 | Temporary Contract/Secondment Opportunity for 22 Months | 37 hours per week | £26,403 - £28,142 per annum | Scale E | Norwich

Life-experienced and have strong transferrable skills? Have an interest in working in administrative support in local government Legal Department? Are you a career admin who wants to excel in a close-knit, successful team?

Do you identify with one or more of these? If so, we want to hear from you!

All of these are exciting and pivotal points in your career, and we want to help you on your pathway to success!

We currently are recruiting to a Business Support Officer role in the Legal Department at Norfolk County Council. We would like you to have a minimum of GCSE grade 4 or above/O Level grade C or above (or equivalent exam pass) in Maths and English. Legal knowledge and experience is useful, though not mandatory. This role will initially be for 22 months but if you excel this will likely become a permanent contract.

You need to be a logical thinker with a methodical approach to your work and must have current intermediate to advanced administrative and technology systems experience in a professional environment along with excellent communication skills that demonstrate your ability to act, think, speak, and write clearly and intelligently. You must think proactively and understand what having insight and foresight means and value your own personal reputation as part of our team.

We are looking for people to be inquisitive and proactive in their thinking as well as enthusiastic, being fully committed and engaged in learning your role to achieve competence across all tasks and contributing to best outcomes for the Business Support Team. You don't necessarily need to be ambitious in wanting to secure an onwards career pathway, and we are excited to hear from you if you want to excel in this role in the longer‑term.

A non‑negotiable requirement is being reliable on a day‑to‑day basis and having a willingness and availability to work at our office at County Hall. This is currently an in‑office role only and is not being offered on a hybrid or remote basis.

We are happy to consider part‑time workers, workers returning after a career break and those close to retirement or semi‑retired who want to remain active in the work force, if you fulfil the requirements for this role.

We think this is an exciting role in the hub of the department and if you would like to discuss in more detail or if you have any questions please contact Nicky McDowell, Office Manager on 01603‑222235 or at

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work‑life balance, and deliver excellent services to Norfolk and its people.

Benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part time, remote and hybrid working dependant on your job role and business need.
• Financial benefits such as:
  • Norfolk Rewards our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions.
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 11th December 2025 at 23:59

All other applicants closing date: 11th January 2026 at 23:59

The mandatory stages for shortlisted candidates will take place on the following dates:

• Monday 19 January at 09:25am; virtual meeting (usually around 30 minutes)
• Tuesday 20 January; time TBC; in‑person at County Hall (allow 2 hours for office tour, coffee conversation meet & greet/Q&A with the current team, and a short exercise for shortlisting)
• Friday 23 January; final interview via Microsoft Teams (allow 45 mins)