Business Support Officer

We Manage Jobs(WMJobs); Metropolitan Borough of Solihull; On-site; GBP 26,000 - 30,000; Full time

Job summary

A local authority job portal is seeking a Business Support Officer for a permanent position in Solihull. You will join a busy Business Support Team, handling various tasks such as preparing meeting papers, managing bookings, and ensuring effective communication. Applicants should have excellent customer care skills and a strong command of IT tools like MS Office. Benefits include 25 days holiday and a generous flexitime scheme.

Benefits

25 days holiday plus bank holidays

Opportunity to purchase additional holiday

Generous flexitime scheme

Access to Local Government Pension Scheme

Qualifications

• Experience of working in a busy office.
• Ability to maintain accurate records.

Responsibilities

• Prepare meeting papers and minute taking.
• Manage bookings for community centres.
• Organize hospitality for meetings.

Skills

Excellent customer care skills

Effective communication

IT skills including MS Word, Excel, Outlook, and PowerPoint

Organizational skills

Ability to work under pressure

Education

GCSE level or equivalent

Job description

Overview

• Job title: Business Support Officer
• Team: Business Support
• Salary: £26,824 to £29,540
• Contract: Permanent full time, 37 hours per week

Responsibilities

We are looking for a self-motivated, enthusiastic team player to join our Business Support Team on a permanent basis.

Based at Endeavour House, you will be working as part of a small, friendly team. This post forms part of the Business Support Team within the Customer Experience and Corporate Support directorate. The team is responsible for a wide range of duties including preparing meeting papers, minute taking, raising purchase orders, managing bookings for 3 community centres, managing the on-line post system, organising hospitality for meetings, meeting and greeting visitors, raising repairs for offices and monthly cleaning inspections.

Requirements

Educated to GCSE level or equivalent, you will have experience of working in a busy office; have excellent customer care skills and be able to communicate effectively with a variety of different people, both internally and externally. You will need to have excellent IT skills including a substantial knowledge of MS Word, Excel, Outlook, and PowerPoint. You will also need to be highly organised, maintain accurate records, work well under pressure, and meet deadlines.

Benefits

In return, SCH offers excellent staff benefits which include 25 days holiday plus bank holidays. The opportunity to purchase up to 10 additional days holiday per year. A generous flexitime scheme (available for most roles) with up to 2 days flexitime allowed per 8-week period and access to the Local Government Pension Scheme.

Dates

Closing Date: Sunday 16th November 2025

Interview Date: Wednesday 17th December 2025

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council has a responsibility for, and is committed to, safeguarding, and promoting the welfare of children, young people, and adults at risk, and requires all staff and volunteers to share this commitment.

Attachments

• Job Description and Person Specification