Business Support Officer

Dunnebier; Metropolitan Borough of Solihull; On-site; Full time

Job summary

A public administration organization is seeking a proactive Business Support Officer to enhance office operations in Solihull. The role involves providing administrative and financial support while ensuring effective communication and problem resolution. This full-time position offers £13.90 per hour and requires experience in busy office settings and strong organizational skills.

Qualifications

• Proven administrative experience within a busy office environment.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent communication skills, both written and verbal.
• Competence in using Microsoft Office and database systems.
• A proactive and flexible approach to work.
• Experience supporting financial processes or budget monitoring (desirable).

Responsibilities

• Provide reception support by phone and email.
• Resolve day-to-day queries and issues promptly.
• Maintain and update computerised records.
• Prepare and distribute meeting papers, take minutes.
• Assist with financial operations, monitoring budgets and expenditure.

Skills

Organisational skills

Excellent communication skills

Microsoft Office competence

Financial process support

Job description

About The Role

We are seeking an organised and proactive Business Support Officer to join our clients team on a full-time basis. This is an excellent opportunity for an experienced administrator who thrives in a busy office environment and enjoys providing high-quality administrative and financial support.

As part of the Business Support Team, youll play a key role in maintaining smooth day-to-day operations from handling enquiries and maintaining records to supporting meetings, panels, and financial processes.

Key Responsibilities

Administrative Duties

• Provide reception support by phone and email, ensuring excellent customer service.
• Resolve day-to-day queries and issues promptly.
• Maintain and update computerised records, including pupil and child databases.
• Liaise with parents, carers, schools, outside agencies, and the general public.
• Prepare and distribute meeting papers, take minutes, and support divisional meetings.
• Attend EHCP panels, take notes, update systems, and issue resulting correspondence.
• Manage emails within the Tribunals and Mediations inbox and arrange mediation dates.
• Arrange hospitality and meeting room preparation for visitors.
• Order and maintain office supplies, liaising with suppliers as needed.
• Undertake general administrative tasks, including correspondence, filing, and post distribution.
• Support team briefings and contribute to a positive team environment.
• Prioritise workload effectively to meet deadlines and service requirements.
• Continue developing professional skills through relevant training.

Financial Support

• Assist managers and senior staff with financial operations, including monitoring budgets and expenditure.
• Prepare financial reports, statements, and monthly reconciliations.
• Liaise with other council departments regarding staffing, contracts, and financial planning.
• Administer council purchase cards within the division.
• Support ad hoc financial and administrative tasks as directed by the Business Support Team Manager.

About You

You Will Have

• Proven administrative experience within a busy office environment.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent communication skills, both written and verbal.
• Competence in using Microsoft Office and database systems.
• A proactive and flexible approach to work.
• Experience supporting financial processes or budget monitoring (desirable).

Contract Details

• Start Date: ASAP
• End Date: 24th April 2026
• Hours: Full-time, 5 days per week
• Location: Office-based - Solihull
• Rate: £13.90 per hour (Grade C SP 8)

If you are a team player with a strong administrative background and a passion for providing excellent business support, wed love to hear from you.

Apply now to join a dedicated and friendly team supporting vital local services.