Business Support Officer

Warwickshire County Council; Leek Wootton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in England is seeking a highly organized team member with excellent multi-tasking abilities for an administrative role. Candidates must possess high-level keyboard skills and prove competency in Microsoft Office 365, specifically Word and Excel. Effective communication skills in English are essential for addressing customer inquiries. The role emphasizes safeguarding and compliance, requiring successful applicants to undergo thorough checks. This position offers generous benefits such as a pension scheme and agile working options.

Benefits

Generous pension scheme

Agile working options

Annual leave and bank holidays

Qualifications

• Proficient in Microsoft Word and Excel for administrative tasks.
• Ability to solve queries through effective communication.
• Must meet the Fluency Duty by providing advice in accurate spoken English.

Responsibilities

• Manage telephone contacts with customers and local authority staff.
• Handle administrative tasks accurately and efficiently.
• Document outcomes and resolutions from customer interactions.

Skills

High level keyboard skills

Competency in Microsoft Office 365

Excellent verbal communication

Strong written skills

Analytical skills

Job description

Overview

If you are looking to join a dynamic team, have good multi-tasking skills and are looking for a challenging role this could be the job for you!

Role

Working in a varied and interesting environment you must be highly organised with a positive and flexible approach to workloads and can work to tight deadlines. You should be able to work well as part of a team, you must also be able to prioritise your own workload and work on your own initiative, exercising confidentiality at all times.

Responsibilities and requirements

• You will need high level keyboard skills and be competent in the use of Microsoft Office 365 (particularly Word and Excel) and Microsoft TEAMS.
• You will need to have excellent and accurate literacy, numeracy, administrative skills and the ability to analyse information to solve general queries.
• There will be telephone contact dealing with customers, social workers, and other local authority staff, servicing their requests or incident management; therefore, excellent verbal communications are essential, as are written skills in terms of documentation of outcomes and resolutions.
• The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Safeguarding and compliance

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

Our values and benefits

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision. Our aim is to ensure Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund.

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.