Business Support Officer

Mission Resourcing Ltd; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment firm in Leeds seeks a client-focused candidate to handle inquiries and reception duties. Responsibilities include answering calls, managing web inquiries, and providing administrative support. The ideal candidate is detail-oriented, has excellent communication skills, and can handle a fast-paced environment. This role offers the chance to work in a collaborative office setting.

Qualifications

• Positive attitude and attention to detail.
• Ability to work quickly and accurately under pressure.
• Clear and confident communication skills.

Responsibilities

• Answering calls from the new enquiries line.
• Managing web enquiries and updating systems.
• Greeting clients at the reception and providing admin support.

Skills

Strong client-handling skills

Ability to collaborate well

Job description

This role focuses on client service, requiring the candidate to provide professional, helpful, and friendly support. Daily tasks involve handling calls from the new enquiries line and performing reception duties.

The ideal candidate will possess a positive attitude, attention to detail, and work quickly and accurately while following instructions and managing a high workload and call volume. With significant client interaction, both in person and over the phone, clear and confident communication is crucial. The candidate should be a team player with a flexible, proactive approach, capable of using their initiative once trained to meet the branch office's needs.

Key Responsibilities

• New Business Enquiries:
  • Answering calls from the new enquiries line.
  • Managing web enquiries.
  • Accurately updating Case Management Systems and Microsoft Teams with enquiry details.
  • Coordinating with colleagues, potential clients, and other parties regarding enquiries.
  • Monitoring enquiry statuses and ensuring timely responses.
  • Making outbound calls to update clients and address their questions.
  • Assisting in converting enquiries into instructions.
• Reception Duties:
  • Answering calls for all 20+ branches.
  • Greeting clients and directing them to the appropriate staff.
  • Providing administrative support as needed.
• General:
  • Handling other phone enquiries or taking messages for colleagues.
  • Contributing to a safe and healthy work environment.
  • Improving office procedures.
  • Performing other tasks as required by the firm.

Key Skills & Knowledge

• Strong client-handling skills with a friendly and effective approach.
• Ability to collaborate well with colleagues and other parties.