Business Support Officer

Prestige Recruitment Specialists; Hull and East Yorkshire; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency seeks a highly organised Business Support Officer to join the Children, Young People and Family Services department. In this role, you will support the management of complaints and Freedom of Information requests while maintaining confidential records. Strong administrative and communication skills are essential for liaising with both internal departments and external stakeholders. The position offers a competitive wage of £13.90 per hour with a Monday to Friday schedule.

Qualifications

• Proven administrative experience in a fast-paced, confidential environment.
• Strong communication and interpersonal skills.
• Ability to manage sensitive information with discretion and accuracy.
• Experience supporting senior managers and handling challenging enquiries.
• Strong IT skills, particularly in case management and Microsoft Office systems.
• Understanding of safeguarding responsibilities and equal opportunities.

Responsibilities

• Provide efficient support for the management and tracking of complaints and FOI requests.
• Maintain and update case management and database systems.
• Act as liaison between internal departments and external investigators.
• Support panels and meetings through preparation and minute-taking.
• Communicate professionally with service users in sensitive circumstances.
• Process procurement and financial documentation in line with procedures.
• Handle confidential records securely in compliance with data protection.
• Collate, analyse and report on complaints/FOI trends and data.

Skills

Administrative experience in a fast-paced environment

Strong communication and interpersonal skills

Ability to manage sensitive information

Experience supporting senior managers

Strong IT skills

Understanding of safeguarding responsibilities

Tools

Microsoft Office

Job description

Role Details

Business Support Officer — Monday to Friday 09:00 – 17:00 | Hull | £13.90 per hour

About the Role

Our client is seeking a highly organised and proactive Business Support Officer to join their Children, Young People and Family Services (CYPFS) department. You will play a key role in supporting the delivery of an effective Complaints and Freedom of Information (FOI) service across all CYPFS areas including Safeguarding, SEND, Youth Justice, and Early Help.

Key Responsibilities

• Provide efficient support for the management and tracking of complaints and FOI requests in line with statutory obligations.
• Maintain and update case management and database systems.
• Act as liaison between internal departments, complainants, the Local Government Ombudsman (LGO), and external investigators.
• Support panels and meetings through preparation, accurate minute-taking, and follow-up.
• Communicate professionally with service users, often in sensitive or challenging circumstances.
• Process procurement and financial documentation in line with procedures.
• Handle confidential records securely and in compliance with data protection and organisational policies.
• Collate, analyse and report on complaints/FOI trends and data to support service learning and improvement.

What We're Looking For

• Proven administrative experience in a fast-paced, confidential environment.
• Strong communication and interpersonal skills.
• Ability to manage sensitive information with discretion and accuracy.
• Experience supporting senior managers and handling challenging enquiries.
• Strong IT skills, particularly in case management and Microsoft Office systems.
• Understanding of safeguarding responsibilities and equal opportunities.

Working Relationships

• Liaise daily with CYPFS staff and senior management.
• Coordinate with internal departments and external stakeholders including the LGO, ICO, and public bodies.
• Provide guidance and mentoring on complaints and FOI processes to colleagues across CYPFS.

If you are interested in the above role please send your cv to (url removed)