Business Support Officer

MMP Consultancy; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A consultancy firm is seeking a Business Support Officer for a temporary role based in South East London. The officer will be responsible for managing work delivery, resolving complaints, and maintaining contractor relationships. Candidates must have strong organisational skills, a customer-friendly attitude, and the ability to handle challenging situations. Ideal for those with experience in property services, offering a competitive day rate of £200. A proactive approach and effective communication skills are essential for this position.

Qualifications

• Proven experience in maintenance or property services required.
• Ability to manage a high volume of works.
• Strong coordination and communication skills needed.

Responsibilities

• Manage work delivery and raise work orders.
• Resolve complaints and resident issues effectively.
• Liaise with contractors and monitor work progress.

Skills

Organisational skills

Customer service

Proactive problem-solving

Communication skills

Job description

MMP Consultancy are looking to recruit a Business Support Officer on a Temporary basis, based in South East London.

Day Rate: 200 Per Day

Main Responsibilities

• Proven experience working within a maintenance or property services environment
• Responsibility for works delivery, including raising and managing work orders
• Handling and resolving complaints and resident issues
• Ability to show great customer service and be convincing in arranging access arrangements
• Exposure to low-level contract management, including liaison with contractors
• Monitoring progress of works and ensuring completion within required timescales
• Accurate record keeping and use of systems to track delivery

Requirements

• Ability to work at pace, managing a high volume of allocated works
• Strong organisational and coordination skills
• Confident communicator, able to work closely with contractors and internal teams and dela with challenging residents
• A proactive approach to problem-solving
• High levels of persistence and resilience, particularly when dealing with challenging situations