Business Support Officer

Triumph Consultants Ltd; Gloucestershire Science & Technology Park; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy firm based in Gloucestershire is seeking a Business Support Officer for a temporary role. The successful applicant will provide administrative support, handle inquiries, and manage data entry. Ideal candidates will have prior experience in administration and customer service, along with excellent communication and IT skills. This position offers a pay rate of £14.82 per hour for 37 hours per week over a 3-month contract.

Qualifications

• Previous admin experience, ideally in a local authority.
• Previous customer service experience required.
• Excellent written and verbal communication skills necessary.

Responsibilities

• Handle phone calls and perform administrative tasks.
• Check fees and charges and contact customers for payment.
• Input electronic data and process documents.

Skills

Previous admin experience

Previous customer service experience

Excellent written and verbal communication skills

Excellent IT skills

Ability to manage own time and workload

Flexibility in approach

Good team worker

Ability to research and problem solve

Excellent customer service skills

Tools

MS Office software

Document Management systems

Job description

Business Support Officer

Job Ref: Stroud 5284604

Pay Rate: £14.82 per hour PAYE

Hours per week: 37 hours per week, Monday – Friday

Contract length: 3 months

Location: Stroud, Gloucestershire, GL5 4UB

Work arrangement: Assumed office based. Candidates must be available for immediate start.

To apply you will need: previous admin experience working in an office, ideally a local authority. Previous customer service experience is also needed.

The role

We are seeking a Business Support Officer for a temporary role for approximately 3 months.

The role will involve handling phone calls and performing administrative tasks, following appropriate training.

Key accountabilities

• Check fees and charges and contact customers to take payment
• Inputting electronic data, scanning, Idoxing, including applications, notifications, and competent persons
• Process correspondence and documents into building control systems
• Handling enquiries either by telephone, email or face to face
• Record site inspection requests in accordance with procedures

Key requirements

• Previous admin experience, ideally in a local authority
• Previous customer service experience
• Excellent written and verbal communication skills
• Excellent IT skills, including use of MS Office software and Document Management systems
• Ability to manage own time and workload
• Flexibility in approach
• Good team worker
• Ability to research and problem solve
• Excellent Customer Service skills

How to Apply

• Quote the Job Title and Reference Number in your application.
• Submit your CV in Word format.
• Applications are reviewed on a rolling basis—early submission is recommended.