Business Support Officer

Gloucestershire County Council; Gloucester; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A local government authority in Gloucester is seeking a proactive Business Support Officer to provide administrative support within a social work environment. Responsibilities include handling enquiries, preparing documentation, and offering customer service at the Barbican Reception. The ideal candidate should possess strong organizational and communication skills with experience in Microsoft Office applications. The position offers a hybrid working model and a supportive working environment.

Benefits

Flexible and agile working opportunities

25.5 days annual leave, increasing to 30.5 after 5 years

Local Government Pension Scheme (LGPS)

Employee Assistance Programme (EAP)

Access to Occupational Health services

Employee discount scheme

Cycle to Work scheme

Annual leave purchase options

Career development opportunities

Qualifications

• Applicants must demonstrate proactive communication skills.
• Organizational skills are essential for managing tasks efficiently.
• Experience in Microsoft Office applications is required.

Responsibilities

• Provide essential administrative support within a busy social work environment.
• Handle telephone enquiries and ensure timely communication.
• Prepare documents and update spreadsheets using Microsoft Office.

Skills

Proactive communication

Organizational skills

Microsoft Word

Excel

Customer service

Tools

Liquid Logic

Job description

This is a Gloucestershire County Council job.

• Job Title: Business Support Officer
• Job Location: Shire Hall, Block 4, 4th Floor
• Salary: £28,142-£29,540 per annum
• Hours per Week: 37.00
• Contract Type: Permanent
• Closing Date: 16/11/2025
• Job Requisition Number: 12830
• This post is not open to job share

About The Team And Role

This is a great time to join Gloucestershire County Council, as Children’s Social Care is on an exciting journey, which focuses our approach into being more creative, strengths-based and person-centred, to ensure that we work together to ‘Make a Difference’ to our local communities. We are an agile working organisation with a combination of office-based working and working from home (essential equipment is provided) following an initial period of training in the office. We place a high premium on diversity and inclusion, as well as on health and wellbeing and we offer a flexible working scheme which is based on business need. We offer Continued Professional Development and will support you to develop your skills and career prospects within Children’s Services.

About You

We are looking for a proactive and organised individual to join our team, providing essential administrative support within a busy social work environment. Key responsibilities include handling telephone enquiries, taking messages, and ensuring timely communication with Social Work staff. The role involves monitoring generic mailboxes, picking up and actioning tasks, preparing documents using Microsoft Word, and updating spreadsheets in Excel. You will also be responsible for creating and uploading documents to our bespoke database, Liquid Logic (full training will be provided). As a customer-facing role, you will split your time between office based working and at the Barbican Reception front desk, offering a professional and welcoming service to all visitors.

About Us

For all your hard work, you will receive the following:

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase additional leave per year (pro rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network

How To Apply

Working in Children’s Social Care does require an applicant who can be proactive or responsive to changing demands and resilient to some of the tough emotional content of the role. However, it is also a role that can bring great reward and job satisfaction.

If you feel you have the skills, desire and experience required to make a positive difference then please submit your application.

For an informal discussion about the role please contact Natalie Desborough via email at [e-mail]

Additional Information

To access the Job Profile for this role, please follow the link below:- Business Support Officer -Job Profile

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.