Business Support Officer

Brackenberry; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority support service in London is seeking a Business Support Officer for a 4-month contract. The role involves providing frontline administrative support to residents and ensuring excellent customer service. Candidates should have experience in customer service and administrative roles. Immediate availability and the right to work in the UK are required.

Qualifications

• Experience delivering frontline customer service in a busy environment.
• Experience in administrative roles involving data entry, record-keeping, and managing enquiries.
• Strong organisational skills, with the ability to manage competing demands.

Responsibilities

• Serve as the first point of contact for residents via telephone, email, and face-to-face enquiries.
• Provide excellent customer service, ensuring residents receive timely and accurate information.
• Update and manage internal databases, ensuring data is current and accessible.

Skills

Customer service experience

Data entry

Organisational skills

Job description

We are working closely alongside a Local Authority in Tower Hamlets to assist with the appointment of a Business Support Officer, on a 4-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay

£19.25 - £25.40 per hour

Hours Per Week

19.00

Summary

The Business Support Officer provides essential frontline, administrative, registration, and reception support to the WorkPath service. Acting as the first point of contact for residents, the role ensures that all enquiries are handled professionally and efficiently, enabling residents to access employment, training, and skills-related support.

The postholder plays a vital role in maintaining service continuity during a period of planned restructure, ensuring client journeys are uninterrupted and the IAG team can focus on delivering high‑quality advice and guidance.

Responsibilities

• Serve as the first point of contact for residents via telephone, email, and face‑to‑face enquiries.
• Provide excellent customer service, ensuring residents receive timely and accurate information.
• Support residents through the registration process, ensuring all eligibility and compliance requirements are met.
• Maintain accurate records of clients, employers, enquiries, and outcomes.
• Update and manage internal databases, ensuring data is current and accessible.
• Provide a professional brokerage service by sharing accurate information with jobseekers, employers, and partner organisations.

Requirements

• Experience delivering frontline customer service in a busy environment.
• Experience in administrative roles involving data entry, record‑keeping, and managing enquiries.
• Experience supporting clients or service users in employment, skills, or community‑focused services (or equivalent public‑facing environment).
• Ability to assess, screen, and allocate clients based on established criteria.
• Strong organisational skills, with the ability to manage competing demands and prioritise effectively.

Please note

• You should be available to work immediately or at a short notice.
• You should have right to work in the U.K.

Disclaimer

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal‑opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer‑term basis and can sometimes become permanent.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#RQ1642223