Business Support Officer

Colbern Limited; Carmarthen; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A customer services company in Carmarthen is seeking a Customer Services Agent to handle inquiries from residents on phone and online. The role requires excellent customer care skills and flexibility to work both from home and in the office. Training is provided; no prior experience necessary. The position is based on a Monday to Friday schedule, totaling 37 hours per week.

Qualifications

• Enthusiastic, energetic, and self-motivated with excellent customer-care skills.
• Adaptable to changing situations and willing to work in person or from home as required.
• Previous experience is not essential – training will be provided.

Responsibilities

• First point of contact for residents on phone and online.
• Handling requests for council services and providing advice.
• Assisting residents with online form submission and ensuring high-quality customer care.

Skills

Customer-care skills

Adaptability

Enthusiasm and self-motivation

Job description

Overview

Customer Services Agent

Key Responsibilities

• First point of contact for residents on phone and online
• Handling requests for council services, making appointments and providing advice on applications
• Assisting residents with online form submission and ensuring high‑quality customer care
• Working flexibly, including home working and attending office locations as required

Qualifications

• Enthusiastic, energetic and self‑motivated with excellent customer‑care skills
• Adaptable to changing situations and willing to work in person or from home as required
• Previous experience is not essential – training will be provided

Work Schedule

Monday – Friday 08.30 – 18.00, 37 hours per week, contract basis

Hiring Process

Submit CV. If shortlisted, Colbern Limited will contact within 5 days or for other opportunities.

Website

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

EEO Statement

Colbern Limited is an equal opportunities employer.