Business Support Officer

ROYAL BOROUGH OF KENSINGTON AND CHELSEA; Camden Town; On-site; GBP 25,000 - 35,000; Full time

Job summary

A London local authority is looking for a Business Support Officer to provide essential administrative support for Occupational Therapists and Sensory Workers. Responsibilities include managing queries, processing purchase orders, and ensuring accurate record-keeping. Ideal candidates will have strong organizational and IT skills, along with experience in administration. This is a full-time position located in Camden Town, dedicated to making a real difference in the community.

Benefits

Professional development opportunities

Supportive team environment

Qualifications

• Solid background in administration within public service.
• Experience handling sensitive information.
• Ability to take accurate minutes in complex meetings.

Responsibilities

• Provide professional administrative support to the team.
• Handle incoming queries and manage shared inbox and calendar.
• Process purchase orders and manage the team's Purchase Card.

Skills

Administration

Organizational skills

Time management

IT skills

Problem-solving

Tools

Microsoft Office

SharePoint

OneDrive

Job description

Overview

Keep our care services running smoothly, supporting a specialist team that helps residents live independently and with dignity. As a Business Support Officer, you'll provide essential administrative and organisational support to our team of Occupational Therapists and Sensory Workers. You'll make sure the vital services we deliver are efficient, accurate and responsive – helping residents across the borough receive the support they need, when they need it most.

Working Style

You'll be based in the Borough for 5 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives.

What You'll Be Doing

You'll be the organisational heartbeat of the team, providing professional administrative support to ensure everything runs seamlessly. Your day will include handling incoming queries by phone and email, following up on cases and ensuring accurate information is recorded on our case management system (Mosaic). You'll manage the team's shared inbox, calendar and meeting schedules – arranging virtual sessions and taking detailed, professional minutes for complex meetings such as Safeguarding and Legal discussions, where accuracy and confidentiality are essential.

Financial administration will also be a key part of your work. You'll process purchase orders, manage the team's Purchase Card, verify invoices and record savings achieved through care reviews. You'll also process Certificates of Visual Impairment (CVI) and keep shared digital spaces like SharePoint up to date, ensuring colleagues always have access to the latest documents and resources.

In this fast‑paced environment, you'll need to prioritise tasks, stay calm under pressure and adapt quickly to changing demands – all while helping the team deliver high standards of service to residents. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

This role is a great example of what "we're all in" really means. You'll get stuck in to the operational side of service delivery – managing information, coordinating meetings and ensuring processes run smoothly. Every action you take helps the team provide care more efficiently, turning attention to detail and initiative into better outcomes for our residents.

Interview Details

Face to face interviews W/C 17/11/2025

Apply

We're all in – are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

Equality and Diversity

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.

Qualifications, Skills and Experience

You'll have a solid background in administration, ideally within a local authority or similar public service environment. You'll be comfortable handling sensitive information and working in a fast-moving setting with competing priorities. Excellent organisation and time management are essential, as are strong IT skills across Microsoft Office (Word, Excel, PowerPoint) and digital collaboration tools like SharePoint and OneDrive. You'll also need experience taking accurate minutes in complex or sensitive meetings – particularly Safeguarding meetings – and producing clear, professional records that can stand up to scrutiny. You'll bring initiative, problem‑solving skills and a team‑first attitude, able to work both independently and collaboratively. Above all, you'll embody our values – Putting Communities First, Respect, Integrity and Working Together – and take pride in supporting a service that helps residents live safer, more independent lives.

Professional Development and Team Environment

You'll be joining a dedicated and supportive team of Occupational Therapists and Sensory Workers who deliver hands‑on care and support to residents every day. Your role is crucial to the smooth running of this service, providing the structure and efficiency that enable frontline staff to focus on their work with residents. You'll be encouraged to develop your skills through training, supervision and regular performance reviews, with opportunities to grow and progress within the Council. We value contribution and recognise effort – fostering a culture where your hard work and professionalism are truly appreciated.

Community and Borough Focus

At RBKC, we're all in – investing in our people, our communities and our future. Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.