Business Support Officer

Blue Arrow; Bristol; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a Business Support Officer in Bristol. The role involves providing a range of business support services, ensuring process adherence, and managing customer enquiries. Proficiency in Office 365 is essential. The position offers a hybrid working model post-training. Applications from local candidates are welcomed.

Qualifications

• Experience with Office 365 including Word, Excel, Teams, and Outlook.
• Ability to manage multiple tasks and prioritize effectively.
• Good timekeeping skills.

Responsibilities

• Provide business support services for one or more areas.
• Make service decisions in response to operational issues.
• Prepare documentation and resolve customer enquiries.
• Monitor and reconcile financial transactions.
• Drive process improvements.

Skills

Office 365 proficiency

Problem-solving

Time management

Job description

Business Support Officer required!

Salary: £14.20 per hour

Location: Bristol

Hours: Monday - Friday 8.30am - 5pm

Till Feb 2026 (will possibility of extension)

Purpose of the job

Provides a range of business support functions to support internal and external customers. This may require service-specific skills and knowledge.

Key job outcomes/accountabilities

• Provide a range of business support services for one or more service areas, taking ownership and responsibility.
• Make real time service decisions in response to operational issues in line with local procedures and established guidance.
• Demonstrate the council's values: Dedicated, Respect, Ownership, Curious, Collaborative.
• Carry out specific administrative tasks requiring a discrete skill or in-depth knowledge base.
• Respond to enquiries from internal and external customers and stakeholders including escalated issues, resolving at the point of contact where possible.
• To carry out, monitor and reconcile financial transactions.
• Prepare and provide documentation and information.
• Check service delivery and processes are in line with local guidance and legislation.
• To own and drive forward process improvements.

The role requires confidence and experience with Office 365 software such as Word, Excel, Teams and Outlook. A typical day may require the successful applicant to juggle a number of work areas prioritising the days work based on service need. Full training will be provided on the dedicated systems used to support these services.

Good timekeeping and an ability to follow agreed processes and problem solve are essential.

This is a hybrid role and will initially require the successful applicant to attend City Hall to train and onboard. A blend of Homeworking and Office working is possible after the initial induction and training

As the role requires some office working we welcome applications from Candidates based in Bristol or close to Bristol that can commute to City Hall based in the City Centre on request.

Apply today

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people