Business Support Officer

Bristol City Council; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government organization in Bristol is seeking two Business Support Officers to provide essential support in finance and tenant assistance. The role emphasizes collaboration across departments, offering a hybrid work model and a supportive environment. Ideal candidates should demonstrate skills in managing invoices and customer support. A comprehensive rewards package is also provided.

Benefits

Flexible working

Local Government Pension scheme

Generous annual leave

Talent Management Scheme

Qualifications

• Demonstrable ability to manage and process large volumes of invoices.
• Ability to promote financial regulations and provide guidance.
• Experience in handling sensitive cases and tenant requests.
• Proficient in utilizing digital systems for work management.

Responsibilities

• Register and process large volumes of invoices.
• Promote financial regulations and provide customer support.
• Manage shared inboxes and respond to queries.
• Coordinate tenancy activities and assist with residents' requests.

Job description

Full Time 37 hours Fixed Term 12 months
Location: City Hall

Overview

Business Support Officers support Bristol City Council’s public service delivery. The role is part of the Business Support Service that works behind the scenes to ensure the council’s operations run smoothly across finance, estates, benefits, public health and other services.

Roles

We are hiring two Business Support Officers who share our values, bring a positive, can‑do attitude and are eager to innovate. In this role you will work in a centralised service that supports multiple departments across the council, working collaboratively to help achieve shared goals.

Responsibilities

Finance Team 3

• registering and processing large volumes of invoices
• promoting financial regulations, offering guidance and support to both internal and external customers
• handling urgent payment requests
• responding to queries received in shared inboxes

Business Support Team 2

• managing shared inboxes
• coordinating tenancy activities and assisting with residents' requests
• handling sensitive cases
• collaborating with internal teams
• using digital systems to track and manage work

Benefits

• A central Bristol location
• A supportive and inclusive work environment
• Access to our Talent Management Scheme to develop your skills and career
• A flexible, committed team with opportunities to connect across the organisation

Why Bristol City Council?

Bristol City Council offers a dynamic working environment with opportunities to develop new skills within a high‑profile organisation. The majority of roles have hybrid working arrangements, allowing a mix of home and office. You will receive an excellent rewards package, including flexible working, the Local Government Pension scheme, and generous annual leave.

Application Process

To be shortlisted, you must demonstrate how you meet each of the essential criteria in the Person Specification. Applicants may be shortlisted against desirable criteria as well. Interviews will be held week commencing 14th November 2025.

Contact

Finance Team 3: Team Leader Redley Bullock – email

Business Support Team 2: Hannah Collard – email

Equality and Diversity

Bristol City Council strives to have a workforce that reflects the communities it serves, and we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. We particularly welcome applications from young people, Black and racially minoritised candidates who are currently under‑represented within this service of Bristol City Council. Appointments will be made on merit.