Business Support Officer

NHS; Brighton; On-site; GBP 31,000 - 38,000; Full time

Job summary

A regional ambulance service is seeking a Business Support Officer to join its Trust Resilience Team. This full-time role involves providing essential administrative support for the team's workstreams, including contingency planning and emergency management. Candidates must have a degree-level qualification in business administration and excellent IT skills, alongside good analytical and communication abilities. The role requires flexibility and the ability to travel across various locations to support the Trust's operations.

Qualifications

• Ability to plan and organise work independently.
• Excellent report production and attention to detail.
• Valid driving license and access to a vehicle for work.

Responsibilities

• Manage administration duties across the Contingency Planning Team.
• Provide business support and maintain legislative standards.
• Act as an on-call Loggist during incidents.

Skills

Analytical skills

Excellent IT skills

Excellent verbal and written communication

Interpersonal skills

Education

Degree level qualification in business administration

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Job summary

Hours: 37.5 hours per week

Band: 5 plus on call allowance (subject to rota review)

Location: Trust wide, base negotiable (Trafford Park, Liverpool, Preston)

Job Type: Permanent

Interview: 15th January 2026

An opportunity has arisen to join the Trust Resilience Team working as a Business Support Officer. Reporting to the Head of Contingency Planning, the role will provide general business/administrative support, covering a variety of meetings and workstreams. Working with internal and external partners, the team deals with Integrated Emergency Management (IEM) matters such as risk assessment, contingency planning, validation of emergency arrangements and the design and delivery of multi‑agency training and exercises.

The post holder will work with Resilience Managers and Officers and help keep the workstreams on track. The Contingency Planning team works closely with Special Operations, the Command and Resilience Education Team, and other departments to plan for, respond to, and recover from incidents. The role will support the Trust to maintain its legislative standards as per the Civil Contingencies Act and NHS England Core Standards to ensure robust and effective processes are in place to support patient and staff safety in complex and major incidents.

Main duties of the job

The post holder will be responsible for all administration duties across the Contingency Planning Team which include the management of holidays, booking of training venues, hotels, minute taking and completion of staff wages.

As a Trust‑wide, on‑call Loggist, the postholder will undertake duties as required within Standards for NHS Ambulance Service Command and Control. They will need to maintain relevant qualifications and competencies. The Loggist role can be unpredictable, and the post holder should be aware that they can be deployed across the NWAS region.

This is an excellent opportunity for the post holder to be part of a team of multiskilled staff working in a varied EPRR environment across the regional footprint of the North West Ambulance Service.

NWAS staff at every level are required to promote and role model our Be Think Do Philosophy. NWAS is committed to attracting leaders who are more than subject‑matter experts, but exemplary in demonstrating their experience and commitment to values‑based leadership, challenging workforce and health inequalities, operating successfully in ambiguity, complexity, and uncertainty.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life‑saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non‑emergency patient transport services for those patients who require non‑emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non‑emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job details

Date posted: 10 December 2025

Pay scheme: Agenda for change

Band: 5

Salary: £31,049 to £37,796 a year per annum

Contract: Permanent

Working pattern: Full‑time

Reference number: 242‑4880

Job locations: 30 651 EP Ops Team, Ashburton or Elm Point, or Broughton, BL1 5DD

Person Specification

Skills (Essential)

• Ability to plan and organise work independently to support Head of Contingency Planning workload and achieve deadlines
• Ability to analyse a wide range of complex information and summarise appropriately
• Forward‑looking thinker who actively seeks opportunities and proposes solutions to bring new approaches to old problems
• Excellent IT skills, able to use a wide range of software packages and proficient use of MS Word, MS Excel, MS Powerpoint, e‑mail and internet applications
• The ability to act with discretion and understand the need for confidentiality
• The ability to use own initiative with a flexible approach to work and consistently drives for high quality service delivery
• The ability to prioritise and balance a range of competing tasks and deliver within required timescales
• Excellent verbal and written communication skills
• Ability to produce accurate, high quality reports, minutes, presentations, briefings requiring attention to detail at all times
• Excellent interpersonal skills, able to engage with a variety of stakeholders at all levels of seniority
• Ability to work across various locations on the NWAS footprint to meet demand
• Ability to work as an on‑call Loggist, maintaining the required CPD and with the ability to travel across the Trust where required
• Valid Licence for use in the UK and access to a vehicle for work use OR ability to travel between sites using other means within reasonable timescales (including out of hours)

Qualifications and Knowledge (Essential)

• Degree level qualification and/or equivalent experience in business administration
• Knowledge of information needs at Director and Senior Manager level
• Knowledge of health economy structures and responsibilities to facilitate effective liaison
• Relevant training to maintain National Occupational Standards as Loggist e.g. UK HSA Loggist Course attendance
• Security Clearance to SC Level via the Defence Business Services National Security Vetting

Experience (Essential)

• Experience working in a similar role supporting senior managers
• Experience of preparing and compiling reports, meeting papers/ packs and action plans/ trackers
• Demonstratable experience of dealing with matters of a highly sensitive and confidential nature
• Proven experience of supporting senior level meetings and producing minutes to a high standard of accuracy within a short timescale
• Experience using office systems

Values & Behaviours (Essential)

• Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
• Being at our best – professional and adaptable and takes pride in work
• Making a difference – act with compassion, kindness and integrity towards everyone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

North West Ambulance Service NHS Trust

30 651 EP Ops Team, Ashburton or Elm Point, or Broughton, BL1 5DD

https://www.nwas.nhs.uk/ (Opens in a new tab)