Business Support Manager

SF Recruitment; Redditch; On-site; GBP 35,000 - 40,000; Full time

Job summary

An established recruitment agency is looking for a Business Support Manager to join their team in Redditch. This permanent role involves performance monitoring, compliance management, and administrative support within a site-based environment. Candidates should have strong skills in Salesforce and Excel, along with excellent organizational and communication abilities. This opportunity offers a salary between £35,000 and £40,000, and is ideal for individuals experienced in performance analysis and operational support.

Qualifications

• Experience in home improvement, construction, or related industry is desirable.
• Ability to manage multiple tasks efficiently.
• Proven ability to work collaboratively with cross-functional teams.

Responsibilities

• Gather, analyse and report on PM performance metrics.
• Ensure PMs follow established recruitment processes.
• Assist in the preparation of presentation materials for meetings.
• Support in ensuring health & safety standards are upheld.

Skills

Strong technical knowledge of Salesforce

Advanced Excel skills

Strong analytical skills

Excellent communication skills

Strong administrative abilities

Tools

Salesforce

Excel

CAD-based software

Job description

SF Recruitment have partnered with an established business in Redditch who are looking to recruit a Business Support Manager on a permanent basis.

Salary: £35,000-£40,000

Working pattern: full time Monday to Friday, site based 9am-5pm

Key Responsibilities

Performance Monitoring & Analysis

• Gather, analyse and report on PM performance metrics, identifying trends and opportunities for improvement, including remedials, surveys and PM activity.
• Track and assess fitter performance, highlighting any concerns or trends that need addressing.
• Provide actionable insights and data-driven recommendations to improve efficiency and quality.

Recruitment & Compliance

• Ensure PMs follow the established recruitment process for new fitters.
• Monitor compliance status of existing fitters (e.g., public liability insurance, certifications, etc.) and take proactive action to prevent non-compliance (XF status).

Administrative & Event Support

• Assist in the preparation of presentation materials and reports for PM meetings.
• Manage scheduling and administrative tasks for the Director of Installations, ensuring smooth operational support, including PM diaries.

Training & Systems Support

• Assist in the rollout and dissemination of training for PMs, including updates to Salesforce and ArtiCAD systems.

Health & Safety Compliance

• Support the Operations Director in ensuring H&S standards are upheld across PMs and fitters.

Key Skills & Experience

• Strong technical knowledge of Salesforce and its core functionalities, including integration with other systems
• Advanced excel skills, with an ability to manipulate data into meaningful management information.
• Experience in development and maintenance of MI Salesforce reporting.
• Strong analytical skills with the ability to interpret performance data and provide actionable insights.
• Highly organised, disciplined and capable of managing multiple tasks efficiently.
• Excellent communication skills, both written and verbal, to convey insights, training materials and reports effectively.
• Proven ability to work collaboratively with IT, Finance and other cross-functional teams to support smooth operational delivery and resolve issues promptly.
• Strong administrative abilities, including event planning, scheduling and document management.
• Experience in the home improvement, construction, or a related industry is highly desirable.
• Proficient in reporting tools and software, including Excel, Salesforce and CAD-based is essential.

Personal Attributes

• Proactive and solution-oriented mindset.
• Ability to work independently while collaborating effectively with various teams.
• Detail-oriented with strong problem-solving skills.
• Adaptable and capable of stepping into leadership roles when required