Business Support Manager

NHS Jobs; Orchard View, Ashford; On-site; GBP 35,000 - 50,000; Full time

Job summary

NHS Jobs is seeking an experienced operations professional to deliver comprehensive support across corporate functions, including finance, HR, governance, and risk management. The role also involves project support, financial governance, and staff development within the Directorate.

Responsibilities include supporting management information, maintaining project plans, and coordinating training and appraisals while upholding high standards of governance and continuous improvement.

Qualifications

• Degree and/or substantial equivalent experience in business operations, service improvement or organizational performance initiatives.
• Experience providing secretariat support, coordinating meetings and reporting to senior stakeholders.
• Knowledge of budget management, business planning, procurement policies and governance processes.

Responsibilities

• Provide comprehensive operational support across corporate functions (finance, HR, governance, risk, communications).
• Support projects and service reviews, responding to information requests and meeting deadlines.
• Assist with management information needs, planning, and maintaining project plans when a project officer is unavailable.

Skills

Operations management

Budget management

Stakeholder engagement

Governance

Project coordination

People management

Education

Bachelor's degree in Business/Management

Tools

Microsoft Office Suite

Job description

Operational Support

Provide comprehensive operational support across corporate functions such asfinance, accommodation, HR, governance, business continuity, riskmanagement, staff engagement, and internal communications, including ExecutiveAssistant support to a Director when required.

Project Support

Support corporate projects and service reviews, offering recommendations to improveways of working across the Directorate. Provide project support in the absence of a dedicated project officer, responding to information requests and meeting tight deadlines. Work closely with project teams to provide information (including statistical data), assist with planning, and manage assigned project elements. Maintain project plans, support management information needs, and participate inworking groups when a project officer is unavailable.

Financial and Resource Management Support

effective financial management across the team and Directorate, including: Ensuring UKHSA financial governance is followed and supporting colleagues to engage with finance processes Monitoring project expenditure and producing financial reports for management. Undertaking procurement activities in line with policy. Responding to internal and external audit requirements.

Leadership and Management

Act as a visible, positive role model and contribute to staff induction.Take responsibility for problem-solving, decision-making, and personal accountability. Support managers in maintaining professional standards, including coordinating training, development, recruitment, staff survey input, and appraisal compliance. Provide effective line management (where applicable), including appraisals, objective setting, training access, recruitment, induction, and managing performance or capability issues.

Quality and Governance Support

adherence to governance and quality standards, including: Contributing to the Directorate business plan and delivering relevant activities. Supporting development, testing, and exercising of the business continuity plan. Producing written guidance and SOPs for administrative procedures.Contributing to governance working groups. Promoting continuous improvement.

Communication and Relationships

Develop strong working relationships and communicate regularly with a broad range of clinical, non-clinical, corporate, scientific, academic, and external stakeholders (e.g., NHS, Civil Service departments, members of the public). Communication methods include facetoface, email, phone, and written correspondence.

Personal and Professional Development

Participate in ongoing professional development and the annual appraisal process tomaintain skills and meet competency requirements Undertake all mandatory training (e.g., fire safety, information governance)

Essential Criteria

Educated to degree level (or equivalent qualification) in Business Management, Operations Management, or a related discipline, or able to demonstrate substantial equivalent experience leading business operations, service improvement and organisational performance initiatives. Experienced in providing secretariat support, administering meetings and events, and preparing high-quality reports and communications for senior stakeholders. Knowledge of budget management, business planning, business continuity, procurement processes, and the policies and procedures associated with ordering goods and services. Strong organisational skills with the ability to work independently, prioritise competing demands, manage changing deadlines, and coordinate the work of a team in a fast-paced environment. Effective people leader with the ability to manage team dynamics, promote continuous improvement, seek and act on feedback, and support delivery of shared objectives. Advanced IT skills, including Microsoft Office (Word, Outlook, Excel and PowerPoint), with a strong attention to detail and a proactive approach to problem-solving, process improvement and increasing efficiency through technology. Excellent verbal and written communication skills, with a commitment to equality, inclusion and respect, fostering positive working relationships and ensuring bullying, harassment and discrimination are not tolerated.

Salary Information

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Eligibility Criteria

This vacancy is open to all external applicants (anyone) from outside the CivilService as well as internal applicants.