Business Support Manager

Norton Motorcycles; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned British motorcycle brand in Solihull seeks a proactive Business Support Manager to provide executive support to C-suite executives and oversee the Front of House team. The role requires exceptional organisational skills and experience in managing complex priorities. Enjoy competitive salary, generous holiday, private health insurance, and a vibrant workplace culture.

Benefits

Competitive salary package

33 days of holiday

Generous pension scheme

Private Medical Insurance

Life insurance (4x salary)

WeCare Employee Assistance Programme

FREE fruit

Electric bicycle hire

On-site free parking

Qualifications

• Proven experience as an Executive Assistant supporting C-suite leaders.
• Strong organisational and time management skills.
• Calm and composed under pressure.

Responsibilities

• Manage three front of house staff and conduct performance reviews.
• Provide diary and inbox management for the COO and CFO.
• Coordinate international and domestic travel arrangements.

Skills

Diary management

Organisational skills

Communication skills

Problem-solving

Staff management

Discretion and professionalism

Tools

Microsoft Office Suite

Job description

We’re not just another bike brand - we're an iconic, British motorcycle brand with over 125 years of history behind us. Our state‑of‑the‑art facilities in Solihull, West Midlands are home to a tight‑knit, but ever‑expanding team that's passionate about delivering exquisite riding experiences to our customers.

Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it!

At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.

So if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you!

The Role

Norton Motorcycles is seeking a highly proactive and well‑organised Business Support Manager to deliver exceptional executive support to our Chief Operating Officer (COO) and Chief Financial Officer (CFO), while also overseeing our Front of House team.

This is a fast‑paced and varied position in which you will play a pivotal role in optimising the effectiveness of our Executives’ time, priorities, and workflows, as well as ensuring the smooth running of our front of house division.

The role is based full‑time on site at our new state‑of‑the‑art manufacturing facility in Shirley.

Key Responsibilities

• Managing three front of house members of staff, conducting regular 1-2-1s, performance management reviews, and driving their professional development
• Provide comprehensive diary and inbox management for the COO and CFO, balancing priorities and ensuring seamless scheduling across time zones
• Managing stationary levels and coordinating small events including arranging food and setting up the site accordingly
• Oversee and book international and domestic travel, including flights, accommodation, itineraries, and visa arrangements
• Support personal and professional matters related to executive relocation - including bills, furniture, and ad‑hoc mini projects
• Manage and liaise with multiple stakeholders internally and externally, ensuring smooth communication and follow‑up on key actions
• Anticipate needs, identify issues before they arise, and take a proactive approach to problem‑solving
• Handle confidential and sensitive information with discretion and professionalism

Experience and Core Competencies Required

• Proven experience as an Executive Assistant supporting C‑suite or Executive‑level leaders
• Proven experience managing staff
• Skilled in managing complex diaries, logistics, and competing demands with minimal oversight
• Strong organisational and time management skills, with the ability to balance multiple high‑stakes priorities
• Exceptional written and verbal communication skills; clear, concise, and professional in tone
• Confident engaging with stakeholders across all levels, from board members to external partners
• Calm and composed under pressure, able to make sound decisions with limited information
• Operates with discretion and sound judgment at all times, managing sensitive and confidential matters appropriately
• Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word) and adaptable to new technologies and tools (e.g., collaboration platforms, project trackers, CRM systems)

Rewards of working for Norton

We like to take care of our Nortoneers and we think we offer some pretty decent rewards. Here's what you'll get when you join the team:

💰 Competitive salary package that recognises your skills and experience

🌴A whopping 33 days of holiday (inc. Bank Hols) to relax and recharge

👴 Generous pension scheme that sets you up for the future, with access to personalised advice.

🚑 Private Medical Insurance and a Cash Back Programme to keep you feeling your best

💸 Life insurance (4x salary) because we've got your back no matter what

🍌FREE fruit, got to have your five‑a‑day!

🩺WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme

🚀 Experience the thrill of an entrepreneurial environment within a larger, well‑funded company with ambitious long‑term goals.

💡 Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded!

🌍 A diverse and international team that brings together different perspectives, backgrounds, and experiences.

🎉 Join the fun with our twice‑yearly employee events, payday socials, and loads of exciting activities in between!

🚴♂️Want to go green? You can enjoy free electric bicycle hire

🚗 Plus, no need to stress about finding a parking spot - we've got on‑site free parking covered and FREE electric charge points.

We know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.

Join us and see for yourself!

PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS