Business Support Manager

NHS National Services Scotland; Melrose; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Pension scheme

Work life balance policies

Occupational health services

Learning resource centres

Discounted leisure benefits

Job summary

PSD Scotland seeks a proactive Business Support Manager to coordinate corporate governance initiatives and support the Head of Business Support. You will deputise for senior managers and lead a team across three sites, ensuring a comprehensive business support service while enabling flexible, hybrid working patterns.

Based in Edinburgh, Glasgow, or Canderside with travel between sites, the role is 36 hours per week and requires UK resident status.

Qualifications

• Experience coordinating corporate governance/initiatives.
• Ability to deputise for senior managers when required.
• Strong organisational and communication skills.

Responsibilities

• Coordinate corporate governance initiatives and ensure alignment with SBU programmes.
• Support Head of Business Support and deputise for them and other managers when appropriate.
• Lead and manage a team of up to 20 administrators and three project support officers across three sites.
• Arrange travel between sites and support hybrid working patterns.

Skills

Governance coordination

Team leadership

Stakeholder engagement

Cross-site collaboration

Job description

On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.

As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long‑term sustainability of health and care services across Scotland.

About the Organisation:

PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.

We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

The Post:

National Procurement (NP), National Services Division (NSD) and NHS Scotland Assure Directorates provide specific services and expert advice across its portfolio of activity. Outputs include specialist services commissioning, screening, national contracting, logistics, procurement systems, and professional advice and expertise about property, facilities, construction and equipment. The Business Support Managers lead and manage a team of up to 20 administrators and three project support officers sited across 3 different locations who provide a fully comprehensive, professional business support service for the NSD SBU.

The Candidate:

The post holder will support the Head of Business Support in coordinating corporate governance/initiatives and ensuring that corporate programmes are supported within the SBU. The successful candidate will also deputise for the Head of Business Support and the other Business Support Manager, when appropriate, on all aspects of the business.

Location and Working Pattern:

Gyle Square, Edinburgh or Delta House, Glasgow or NDC (Canderside).

Candidate can be based at any of these three sites, however, travel is required between sites. Hybrid working is available.

Monday to Friday, 36 hours per week.

It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.

Benefits:

Ourbenefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion:

Public Services Delivery Scotland is a national organisation and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. PSD Scotland has made a long‑term commitment to staff health and well‑being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.As an accredited Disability Confident Leader, it is the aim of PSD Scotland to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on [e-mail]

Further information:

For an informal discussion on the post, please contact Graeme Gurney on Tel: [phone].

Closing date for completed applications is 07/09/2026.

Pleasenote that the majority of correspondence is sent by e‑mail only, so please check your e‑mail regularly (including junk folders).

We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.