Business Support Manager

The Housing Network; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community support organization in Luton is looking for an enthusiastic Administrative Coordinator. This role requires strong organizational and project management skills. You will support operations by managing project plans and providing administrative assistance, helping those experiencing homelessness. A degree in Business Administration and proficiency in Microsoft Office are essential for this position. Join us to make a difference in the community!

Qualifications

• Expert in Microsoft Word, Excel, Power Point, Teams and Outlook.
• Experience in coordinating projects through whole lifecycle.
• Experience working in Business Support or similar roles.

Responsibilities

• Produce and manage project plans for multiple projects simultaneously.
• Coordinate meetings with internal and external stakeholders.
• Develop visual aids to support service delivery.

Skills

Project Management

Organisational skills

Excellent communication

Microsoft Office Suite

Problem-solving skills

Education

BSc in Business Administration

Tools

Microsoft Project

Jira

Visio

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We are The Housing Network (THN), a private Limited Company with a purpose.

We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives.

Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

Role Overview - What is it?

If you thrive in a fast pace, dynamic environment and have excellent organisational, project management and communication skills, with a personal drive to improve and support business processes, impacting the whole organisation, then this is the perfect job for you!

In this critical role, reporting directly to the Director of Housing and Support, you will be the backbone of our office operations, playing a crucial part in keeping things running smoothly. You will be self-motivated, and be part of an enthusiastic team, driving new accommodation and support projects to help people experiencing homelessness and multiple disadvantages - overcoming barriers to achieving greater independence.

You will support the production of policies, KPI reports and communication material such as procedural flowcharts and power point presentations, in addition to providing excellent administrative and project support across the organisation. Coordinating meetings with partner agencies and commissioned services, as well as managing and responding to a variety of requests. In doing so, you will identify business areas that require process improvements and develop solutions to enhance operational efficiency.

A passion for helping to reduce the cycle of homelessness is a must!

Main Duties - What needs to be done?

• Produce project plans as required, track the progress of actions, and identify risks to the project lead for multiple projects at any one time.
• Co-ordinate diaries to arrange internal and external meetings e.g. Registered Providers inspections & contract monitoring inspections.
• Co-ordinate data/performance metrics for internal SLT reporting.
• Organise and lead on event management for new services and wider sector engagement events.
• Co-ordinate AOP data for commissioners across all AOP services and populate Local Authority KPI templates and requests for information.
• To be the senior point of contact at Head Office for all AOP field staff for example, stationary orders, software/hardware queries, IT queries.
• Produce and manage an inventory control sheet for AOP items required in the field.
• Proof-read and format documents.
• Develop visual aids using appropriate software to support service delivery.
• Complete background research where required to support AOP proposals or service enhancement activity.
• Be an extension of the AOP SLT members where appropriate, with an ability to 'look through their lens' in the support of colleagues.
• Provide wider administrative support to AOP Delivery Team where necessary including collating general planning documentation.
• Generate and update presentations and communications.
• Collate and prepare information for AOP SLT members prior to stakeholder meetings.
• Maintain a track of core / critical tasks ensuring that AOP SLT members meet any required deadlines.
• Work across the business to collate relevant data / information required for AOP proposals and wider engagement.
• Collate, manage and update relevant contract documents.
• Professionally, confidently and appropriately liaise with external and internal stakeholders.

Relationships - Who will I be working / engaging with?

Internal - Director of Housing and Support, Active Opportunities Pathway Team (AOP), Supported Housing Team, Senior Leadership Team / SLT

Competencies - Who with and your skill level?

Skills

• The post holder must have the following skills:
• BSc in Business Administration or similar degree / qualification.
• Expert in Microsoft Word, Excel, Power Point, Teams and Outlook.
• Excellent communication skills (Verbal and Written).
• Excellent organisational skills.
• Experience in Project Management.
• Full driving licence is preferred as some travel may be required.

Knowledge

• Experience of working in a Business Support, Office Support, Executive Assistant role or similar.
• Experience of coordinating projects through whole lifecycle.
• Excellent strategic planning and problem-solving skills.
• Experience using Microsoft Project, Jira or similar project management tools.
• Previous experience using Visio or similar visualisation tools.

Behaviour

• Methodical in approach to ensure everything is done accurately and comprehensively.
• Keen to support colleagues and ensure the business is working cohesively and to the same objectives.
• Keen on a strong compliance culture.