Business Support Manager

Housing Limited; Luton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A housing support organization in the UK seeks a dedicated individual to manage operations and support projects aimed at helping those experiencing homelessness. This dynamic role requires excellent organizational and communication skills, along with experience in project management. Responsibilities include coordinating meetings, managing performance metrics, and supporting policy production. Candidates with a BSc in Business Administration and strong expertise in Microsoft applications will thrive in this fulfilling position.

Qualifications

• Experience in Business Support, Office Support, Executive Assistant role.
• Experience coordinating projects through the whole lifecycle.
• Full driving licence preferred as some travel may be required.

Responsibilities

• Track project progress and risks for multiple projects.
• Coordinate diaries for internal and external meetings.
• Produce and manage inventory control sheets for AOP items.

Skills

Project Management

Communication Skills

Organisation Skills

Problem-Solving Skills

Strategic Planning

Education

BSc in Business Administration or similar

Tools

Microsoft Word

Excel

PowerPoint

Microsoft Project

Jira

Visio

Job description

If you thrive in a fast pace, dynamic environment and have excellent organisational, project management and communication skills, with a personal drive to improve and support business processes, impacting the whole organisation, then this is the perfect job for you! In this critical role, reporting directly to the Director of Housing and Support, you will be the backbone of our office operations, playing a crucial part in keeping things running smoothly. You will be self‑motivated, and be part of an enthusiastic team, driving new accommodation and support projects to help people experiencing homelessness and multiple disadvantages – overcoming barriers to achieving greater independence. You will support the production of policies, KPI reports and communication material such as procedural flowcharts and PowerPoint presentations, in addition to providing excellent administrative and project support across the organisation. Coordinating meetings with partner agencies and commissioned services, as well as managing and responding to a variety of requests. In doing so, you will identify business areas that require process improvements and develop solutions to enhance operational efficiency. A passion for helping to reduce the cycle of homelessness is a must!

Responsibilities

• Produce project plans as required, track the progress of actions, and identify risks to the project lead for multiple projects at any one time.
• Co-ordinate diaries to arrange internal and external meetings e.g. Registered Providers inspections & contract monitoring inspections.
• Co-ordinate data/performance metrics for internal SLT reporting.
• Organise and lead on event management for new services and wider sector engagement events.
• Co-ordinate AOP data for commissioners across all AOP services and populate Local Authority KPI templates and requests for information.
• Serve as the senior point of contact at Head Office for all AOP field staff for example, stationary orders, software/hardware queries, IT queries.
• Produce and manage an inventory control sheet for AOP items required in the field.
• Proof-read and format documents.
• Develop visual aids using appropriate software to support service delivery.
• Complete background research where required to support AOP proposals or service enhancement activity.
• Be an extension of the AOP SLT members where appropriate, with an ability to ‘look through their lens’ in the support of colleagues.
• Provide wider administrative support to AOP Delivery Team where necessary including collating general planning documentation.
• Generate and update presentations and communications.
• Collate and prepare information for AOP SLT members prior to stakeholder meetings.
• Maintain a track of core/critical tasks ensuring that AOP SLT members meet any required deadlines.
• Work across the business to collate relevant data/information required for AOP proposals and wider engagement.
• Collate, manage and update relevant contract documents.
• Professionally, confidently and appropriately liaise with external and internal stakeholders.

Relationships

Internal: Director of Housing and Support, Active Opportunities Pathway Team (AOP), Supported Housing Team, Senior Leadership Team / SLT.

Skills

• BSc in Business Administration or similar degree/qualification.
• Expert in Microsoft Word, Excel, PowerPoint, Teams and Outlook.
• Excellent communication skills (Verbal and Written).
• Excellent organisational skills.
• Experience in Project Management.
• Full driving licence is preferred as some travel may be required.
• Experience of working in a Business Support, Office Support, Executive Assistant role or similar.
• Experience of coordinating projects through whole lifecycle.
• Excellent strategic planning and problem‑solving skills.
• Experience using Microsoft Project, Jira or similar project management tools.
• Previous experience using Visio or similar visualisation tools.

Knowledge

• Experience of working in a Business Support, Office Support, Executive Assistant role or similar.
• Experience of coordinating projects through whole lifecycle.
• Excellent strategic planning and problem‑solving skills.
• Experience using Microsoft Project, Jira or similar project management tools.
• Previous experience using Visio or similar visualisation tools.

Behaviour

• Methodical in approach to ensure everything is done accurately and comprehensively.
• Keen to support colleagues and ensure the business is working cohesively and to the same objectives.
• Keen on a strong compliance culture.
• Able to work without direction.
• Adaptability and being prepared to help out if circumstances require.
• Keen to lead by example.

Expected Conduct

• Act with integrity.
• Act with due skill, care and diligence.
• Act with professionalism.
• Be open and co‑operative with colleagues.
• Act with compassion to those both within the Company and those who we support in the accommodation.