Business Support Manager

EMEA3 Recruitment; Greater London; On-site; GBP 55,000 - 70,000; Full time

Job summary

Blick Rothenberg, a leading tax, accountancy and business advisory firm, is seeking a Business Support Manager to lead the Business Support team, provide people leadership, and ensure high-quality service to senior stakeholders.

You will balance workloads, develop team capability, chair manager meetings and drive process improvements across the function, acting as a trusted escalation point and building cross‑functional relationships.

Qualifications

• Experience leading a team and managing workload across a multi‑person function.
• Strong communication and interpersonal skills with senior stakeholders.
• Ability to protect confidential information with discretion.
• Proactive mindset with problem-solving and decision-making abilities.
• Comfort with adopting new technology and driving process improvements.

Responsibilities

• Lead and develop the wider Business Support team, including acting as People Manager for a number of team members.
• Oversee workload distribution to ensure capacity and service levels are met.
• Build team capability through training and knowledge sharing.
• Chair manager meetings and drive actions arising from them.
• Provide proactive support to business leaders and their teams.

Skills

People leadership

Stakeholder management

CRM systems

Organisational skills

Communication

Change management

Process improvement

Confidentiality

Tools

CRM software

AI tools

Job description

Business Support ManagerCompetitive Salary + Study Support + BenefitsAre you looking to develop your career within a nurturing environment where you can flourish? Do you want to join an award-winning firm that strives for excellence and success for our clients, our people and our business?Blick RothenbergBlick Rothenberg are a leading tax, accountancy and business advisory firm founded on personal integrity and technical expertise. Our teams work seamlessly to provide advice throughout the life cycle of our clients. Our partner-led approach ensures that our clients receive an excellent service from a team of high-quality people who combine technical expertise with personal integrity. Our ethos is reflected in the way that we work with our clients, taking the time to understand their business and invest in the relationship to ensure that we can provide the best advice possible. We want success for our people, our clients and for our business.In order to help preserve this winning formula, to bring it to life with our new joiners and to explain it to our clients, we have articulated our approach through the values of Collaboration, Authenticity Respect and being Dynamic. You can read more about our values here.Blick Rothenberg is committed to improving the diversity of its workforce across all levels by building a culture that’s genuinely inclusive, a culture where everyone can fulfil their potential and can be themselves.We seek to attract smart talented people from the widest talent pool as well as those that reflect the diversity of the communities we live and work in.
supports flexible working (BRighter working) which aims to allow you to balance your life with the needs of colleagues and the high expectations of our clients.

The role

As a Business Support Manager, you will play a pivotal role in ensuring the overall effectiveness of the Business Support team and the high-quality service delivered to senior leaders and their teams. You will lead by example, providing strong people leadership, operational oversight and proactive support to the business.Your key responsibilities will include:

• Leading and developing the wider Business Support team, including acting as People Manager for a number of team members.
• Overseeing and actively managing a fair and effective distribution of workload across the team, ensuring capacity, priorities and service levels are balanced.
• Building team capability by developing skills and knowledge across both technical and specialist areas of Business Support activity.
• Organising, preparing and chairing relevant manager meetings, and proactively driving actions and outcomes arising from those meetings.
• Proactively supporting business leaders and their teams ensuring a high level of service is provided at all times.
• Owning, leading and delivering ad hoc projects and process improvements, as required by the business.
• Acting as a point of escalation for issues, ensuring risks are identified early and resolved effectively.
• Building relationships across the business

Skills & experience

• The highest levels of professionalism, integrity and trustworthiness, with the ability to handle confidential information with complete discretion.
• Warm, confident and professional communication skills.
• Exceptional attention to detail and accuracy, with strong quality and compliance standards.
• Ability to remain calm and effective under pressure, managing competing priorities.
• Strong organisational and time-management skills, with the ability to prioritise and manage both personal workload and that of others.
• Excellent listening skills and emotional intelligence.
• Experience using CRM systems, technology and AI tools to aid processesConfidence in adopting new technologyA proactive mindset with the confidence to anticipate needs, identify issues and propose practical solutions.
• A strong team player with a practical, solutions‑focused mindset and the willingness to be hands‑on when needed.
• Confidence and capability to give constructive, timely and balanced feedback, including managing difficult or sensitive conversations appropriately in managing performance.
• Strong delegation skills, with the ability to clearly brief tasks, set expectations and manage delivery through the Business Support team.
• Ability to coach, mentor and support the development of less experienced colleagues.
• Confidence to challenge constructively and influence positively at all levels.