Business Support Manager

Correct Contract Services Limited; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A facilities management company in Greater London is seeking a Business Support Manager to oversee the governance support function, ensuring compliance and effective asset management across all sites. The role requires strong leadership and organizational skills, as well as extensive experience in governance operations. This position offers opportunities for professional development and a supportive work environment.

Benefits

Pension Scheme

Flexible Annual Leave

Professional Development

Employee Assistance Programme

Refer a Friend Bonus

Parking available

Qualifications

• Experience in compliance, facilities, or governance-focused roles.
• Strong experience managing teams and coordinating functions.
• Understanding of GDPR and risk management.

Responsibilities

• Manage Business Governance Coordinators and service delivery standards.
• Oversee asset management and ensure register accuracy.
• Administer IT equipment and manage supply levels.

Skills

People management

Compliance oversight

Coordination of multiple functions

Asset management

Leadership

Communication

Job description

About The Role

Job Purpose : The Business Support Manager will lead and develop the Business Governance Support function, ensuring robust oversight of asset management, facilities, tooling, IT equipment distribution, compliance administration, insurance management and general office support across all CCS sites.

The role provides a pivotal support function to the business, ensuring CCS maintains safe, compliant, well-maintained workplaces, accurate asset records and an efficient central support service enabling operational teams to perform effectively.

This position is suited to an experienced, highly organised manager with strong coordination, systems, and compliance oversight skills, ideally gained within Building Services, Facilities Management, or a multi-site operational business.

Key Responsibilities

• Team Management – Manage a team of Business Governance Coordinators, provide clear objectives, weekly priorities, coaching and development, and ensure consistent standards of service delivery across sites. Lead weekly reporting and dashboards for tooling, IT kit, insurance, facilities and general governance activities.
• Asset Management – Manage the full lifecycle of all CCS assets including tools, plant and equipment. Oversee purchasing, condition checks, expiry, calibration and asset register accuracy. Ensure tooling contracts, leases and warranties are created and maintained in Protean.
• IT Equipment – Oversee ordering, issuing, tracking and return of all employee IT equipment, mobile phones, PDAs and communications devices. Work with Procurement and IT to maintain appropriate stock levels, monitor asset expiry and refresh cycles and update asset registers. Lead the administration of all mobile devices in partnership with third‑party suppliers and IT, ensuring full traceability and timely replacement of defective or expired devices and track and approve all asset and equipment spend in accordance with the Business Governance budget.
• Governance – Oversee the Compliance mailbox, ensure queries are managed promptly and escalated appropriately. Ensure registrations and renewals for compliance‑related portals (e.g., Gas Safe, TrustMark, MCS where relevant) are actioned timely. Create, update and manage all compliance‑related contracts, tooling records and periodic activities in Protean. Coordinate internal technical audits of operatives, maintain audit schedules and process results in Protean. Lead the Company Business Governance Induction for new starters. Act as the Company Data Protection Officer, ensure GDPR compliance and respond to data‑related requests. Support the Head of People & Governance with delivery of the Employee Newsletter and wider internal communications, bulletins and toolbox talks. Oversee all company insurance policies, manage insurance claims from initial notification to resolution, maintain accurate logs of claims, costs, timeframes and lessons learned.
• Facilities Management – Ensure all CCS offices and buildings are safe, secure, well‑maintained and cost‑effective. Oversee the security, access control, fire safety, planned maintenance and statutory compliance for all sites. Manage repairs, refurbishments, office moves and facility upgrade projects. Work with external contractors, landlords and service providers to ensure contractual obligations are met. Manage all building‑related costs, invoices, leases, utilities, inspections and reporting.
• General Business Support – Lead general office support operations including stock ordering, office supplies, IT kit distribution (non‑technical) and day‑to‑day business support tasks. Ensure induction processes (facilities, compliance, equipment, building access) are delivered consistently across sites. Maintain company asset lists, access registers, keys/fobs and allocation records. Deliver weekly reporting packs including asset status, compliance activities, facilities issues, insurance data and workload dashboards.
• Systems & Process Management – Improve processes, documentation and controls to enhance operational efficiency, reduce waste and drive consistency across sites. Support the development of Business Governance processes, forms and policy updates.

Skills & Qualifications

• Experience in a compliance, facilities, operations, business support or governance‑focused role, ideally in construction, facilities management or a multi‑site organisation.
• Strong experience managing people and coordinating multiple business support functions.
• Asset management, tooling or IT equipment administration experience desirable.
• Experience managing building compliance and insurance processes.
• Understanding of data protection, GDPR and risk management.
• Highly organised with excellent attention to detail.
• Strong leadership and communication skills.
• Ability to manage competing priorities in a fast‑paced environment.
• Practical problem‑solver with strong follow‑through and accountability.

Personal Attributes

• You pride yourself on truth and share knowledge for the greater good.
• You are committed to improvement and are an active team participant.
• You accept responsibility for your role and promote ownership in others.
• You have a desire to be successful and achieve goals, whether small or large.
• You are flexible to meet business needs and actively work towards expanding your knowledge and skills.

About The Organisation

About Us – Established in 2007, CCS has been providing high‑quality boiler installation services to social housing customers. Our team has grown significantly, allowing us to expand our services and incorporate the latest technologies. Today, CCS is an industry leader in renewable energy installations, dedicated to innovation and excellence.

What We Offer

• Pension Scheme : Auto‑enrolment after probation.
• Flexible Annual Leave : Option to buy or sell leave after probation.
• Professional Development : Access to in‑house and external training.
• Employee Assistance Programme : 24/7 support.
• Refer a Friend Bonus : Reward scheme for successful referrals.
• Parking : Available at office locations.

Why Choose CCS?

• Skill Development : Access to training programmes, coaching and mentoring.
• Career Growth : Clear pathways for personal and professional advancement.
• Long‑Term Contracts : Enjoy stability and job security.

We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.