Business Support Manager

Serco Group Plc; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading support services provider in the United Kingdom is recruiting for a Business Support Manager in Helston, responsible for overseeing business support functions and services for the Royal Navy Support portfolio, leading HR activities and ensuring financial services are effectively managed. The ideal candidate will have relevant management experience and the ability to implement and apply necessary legislation and procedures. Excellent career development opportunities are offered.

Benefits

Health and wellbeing support

Career development opportunities

Inclusive and supportive culture

Qualifications

• Able to hold SC clearance and Airfield Driving permit.
• Experience in business support management.
• Proven competence in HR, finance, procurement, and operational support.

Responsibilities

• Lead HR activities related to absence management and recruitment.
• Manage financial services like payroll and procurement.
• Oversee business operational support and contract performance.

Skills

Management and leadership

HR services and procedures

Business management

Operational support

IT proficiency

Education

Management or business qualification

Tools

Microsoft Office (Word, Excel, Database)

Finance package

Job description

Overview

Serco are recruiting for a Business Support Manager to join the team based at RNAS Culdrose in Helston. This role will be responsible for the effective delivery and overall management of the Serco Business Support functions and services across Royal Navy Support portfolio across RNAS Culdrose and RNAS Yeovilton and the management of the Serco Support Services staff who deliver these activities.

Responsibilities

• Responsible to the Deputy Contract Manager/AESAS Support Manager to provide business support services to the contract, by leading on contract HR activities (absence management, appraisals, disciplinaries, investigations, workforce leave management, recruitment/succession/contingency planning, and communications champion).
• Ensure financial services (payroll, invoicing, and procurement) activities are conducted and overseen, support commercial organic growth opportunities, and lead on continuous improvement activities to identify cost control efficiencies and improve margin and revenue.
• Provide business operational support leading on business continuity, operational risk, contract performance measurement and reporting, contract improvement plans, management information, GDPR Champion, and security focus.
• Manage the Serco Business Support Services teams and staff who deliver the contracted support services and associated activities by:
  • Liaising with the customer where Serco staff are working in a blended workforce under customer control.
  • Conducting performance appraisals, mentoring and personal development to ensure the delivery of an effective, efficient, "right first time every time" output to the customer.
  • Ensuring that appropriate continuation training, including, and ensuring a comprehensive record of all Serco essential training and experience, is maintained.
  • Developing personnel under their control, to ensure they have an effective working knowledge of their working procedures, including the SMS, appropriate MoD policy and local Serco and customer processes and procedures.
  • Delivering Continuous Improvement to ensure that teams under their control drive for effectiveness, efficiency and improvements in the output and working environment.
  • Deputising for the IMOS and AESAS Support Managers as required.
  • Performing other reasonable and relevant Serco tasks across the RN Portfolio as directed by the Deputy Contract Manager/AESAS Support Manager.

Benefits

• Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
• Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco.
• A safe, inclusive, and supportive culture.
• A company passionate about diversity and inclusion.

Qualifications

• Able to hold SC clearance and Airfield Driving permit.
• Hold an appropriate management or business qualification, or alternative previous managerial experience in a similar role or working environment.
• Must have relevant knowledge, background and satisfactory experience related to business support management and demonstrate an effective working knowledge of management processes.
• The ability to successfully implement and apply MoD legislation, Serco and RN and Leonardo processes and procedures.
• Experience in management, leadership, and decision-making experience in a military or civil environment.
• Experience and proven competence in business management services; people management, HR services and procedures, finances / procurement / payroll services, operational support; business continuity, operational risk, contract performance, management information, data protection and security.
• Proven IT, MOS, Word / Excel / Database / finance package experience.
• Disability Confident.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .