Business Support Lead | Berkshire Healthcare NHS Foundation Trust

Berkshire Healthcare NHS Foundation Trust; Thatcham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare provider in Thatcham is seeking a highly motivated Band 4 Business Support Lead to manage and coordinate the administration team. This role involves supervising a band 3 team and supporting the Community Nursing Team to ensure efficient service delivery. Candidates must demonstrate leadership, excellent communication skills, and a proactive approach. The position offers various benefits including flexible working, annual leave, and professional development opportunities.

Benefits

Flexible working options

27 days’ annual leave

Generous NHS pension scheme

Excellent learning and career development opportunities

'Cycle to Work' scheme

Access to wellbeing tools and services

Discounts at retailers and restaurants

Generous maternity, paternity, and adoption leave

Free parking across Trust sites

Qualifications

• Ability to use own initiative and apply a practical problem-solving approach.
• Experience of leading and managing a team.
• Demonstrate confidential and effective written and verbal communication skill.
• Demonstrate an enthusiastic and flexible approach.
• Have attention to detail.

Responsibilities

• Work flexibly in response to service need across multiple surgeries and sites.
• Take responsibility for the management and leadership of the Community Nursing Administration team.
• Support colleagues in the delivery of compassionate, safe, and structured care.
• Develop the team to provide timely support to the clinical team.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Job description

We are seeking to recruit a highly motivated and enthusiastic Band 4 Business Support Lead to manage and coordinate our administration team. The post holder will work as a member of the Community Nursing Team – West Berkshire, providing a high level of confidential administrative support to the Community Nursing Service Manager and wider Community Nursing Team.

You will be expected to lead on the supervision and appraisal of the current band 3 administration/Triage team, as well as covering some day‑to‑day activity on their behalf at times, within a busy Community Nursing Team.

You will join a large and very dedicated clinical team. This senior role is invaluable for the smooth running and efficiency of the overall service. You will need to be highly organised and able to work well under pressure. Although this is a very demanding role you will be working with a very dedicated and forward‑thinking team and you will be able to play a key role in the ongoing provision and development of service.

If you recognise yourself in these requirements, we recommend you apply today!

Responsibilities

• Work flexibly in response to service need across multiple surgeries and sites.
• Take responsibility for the management and leadership of the Community Nursing Administration team.
• Support colleagues in the delivery of compassionate, safe, and structured care.
• Develop the team to provide timely support to the clinical team.

About Berkshire Healthcare NHS Foundation Trust

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority.
• Committed to providing good quality, safe services.
• Working Together with you to develop innovative solutions.

Benefits

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work‑life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell.
• Generous NHS pension scheme.
• Excellent learning and career development opportunities.
• ‘Cycle to Work’ and car leasing scheme including electric vehicles.
• Access to a range of wellbeing tools and services.
• Discounts at hundreds of popular retailers and restaurants.
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality.
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites.

Secondment Information

FOR SECONDMENT ROLES ONLY - If the secondment role becomes permanent, the successful candidate may be offered the permanent position.

Must Haves

• Ability to use own initiative and apply a practical problem‑solving approach.
• Experience of leading and managing a team.
• Demonstrate confidential and effective written and verbal communication skill.
• Demonstrate an enthusiastic and flexible approach.
• Have attention to detail.

Additional Information

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point‑by‑point in your supporting statement for the best chance of being shortlisted.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

This advert closes on Wednesday 12 Nov 2025.