Business Support Coordinator

ENWL; Manchester; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual bonus

25 days annual leave

Private Healthcare

Employee rewards portal

Pension scheme

Employee assistance programme

L&D development

Job summary

SP Electricity North West is seeking a highly organised Business Support Coordinator to support Network Operations, People Services and Business Support functions in the North West. You will plan, audit data, analyse HR information and help ensure compliance while collaborating with HR, Payroll and other stakeholders.

The role emphasizes data accuracy, process improvements and delivering key business objectives, with agile working after probation and UK work eligibility required.

Qualifications

• Experience in HR, Payroll, or Business Support.
• Knowledge of SAP HR/Payroll systems.
• Understanding of HR policies, employee terms & conditions, and legislation.
• Advanced Microsoft Excel skills.
• Strong planning, organisational, and analytical abilities.
• Excellent communication and stakeholder management skills.
• High attention to detail and accuracy.
• Resilient, flexible, and able to meet deadlines.

Responsibilities

• Coordinate and support Business Support and People Services activities, ensuring deadlines are met.
• Analyse HR data and provide reports to support decision-making.
• Audit SAP HR data to ensure accuracy and compliance.
• Monitor compliance requirements, identifying risks and areas for improvement.
• Provide project updates and support Senior Management with key initiatives.
• Identify and resolve process documentation gaps.
• Maintain planners and engage stakeholders to achieve deadlines.
• Support BAU activities during periods of increased demand.

Skills

HR & Payroll

Excel skills

Stakeholder management

Attention to detail

Analytical thinking

Planning & organisation

Communication

Deadline orientation

Tools

SAP HR/Payroll

Job description

12 Months fixed Term

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: Business Support Coordinator

We have an exciting opportunity for a Business Support Coordinator to join our team and play a key role in supporting Network Operations, People Services, and Business Support functions.

Reporting to the management team, you will coordinate activities across business support in co-ordination with HR and Payroll, helping on our integration journey. You will be responsible for planning, auditing data, analysing data, monitoring compliance, process mapping and supporting teams to achieve key business objectives.

This role would suit a highly organised individual who enjoys working with data, identifying improvements, and collaborating with a wide range of stakeholders to deliver successful outcomes.

Key Responsibilities

• Coordinate and support Business Support and People Services support activities, ensuring key deadlines are met.
• Analyse HR data and to provide reports to support decision-making.
• Audit SAP HR data to ensure accuracy and compliance.
• Monitor compliance requirements, identifying risks and areas for improvement.
• Provide project updates and support Senior Management with key initiatives.
• Identify and resolve process documentation gaps.
• Maintain planners and engage stakeholders to achieve required deadlines.
• Support business-as-usual business support activities during periods of increased demand.

The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

There is also opportunity for agile working following completion of your probationary period.

What we’re looking for

We welcome applications from individuals with diverse backgrounds and experiences who meet the following criteria:

• Experience in HR, Payroll, or Business Support.
• Knowledge of SAP HR/Payroll systems.
• Understanding of HR policies, employee terms & conditions, and legislation.
• Advanced Microsoft Excel skills.
• Strong planning, organisational, and analytical abilities.
• Excellent communication and stakeholder management skills.
• High attention to detail and accuracy.
• Resilient, flexible, and able to meet deadlines.

What we’re offering

We value your expertise. In return, you’ll receive:

• An annual bonus scheme
• 25 days annual leave increasing with length of service
• Private Healthcare
• An employee rewards portal offering discounts on several well-known brands
• A market-leading contributory pension scheme
• Employee assistance programme
• Opportunity for professional development through our L&D function.

Our Commitment to Inclusion

We’re proud to foster a workplace where everyone can thrive. We celebrate diversity and are committed to building a team that reflects the communities we serve. We believe that embracing our differences makes us stronger.

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the nature of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.