Business Support Coordinator

Suffolk County Council; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local governmental authority in Ipswich is seeking a Business Support Coordinator to provide administrative support, facilitate effective communications, and contribute positively to children's services. Candidates should be motivated, organized, and possess advanced skills in Microsoft Office Suite. The role offers a salary of £28,598 per annum with training and development opportunities, flexible working, and generous leave entitlements.

Benefits

Up to 29 days annual leave

Local Government Pension Scheme membership

Health and wellbeing benefits

Career development opportunities

Flexible working options

Qualifications

• Experience in providing administrative support including data reporting.
• Excellent communication skills to work with various stakeholders.
• Proactive problem-solving approach with initiative.

Responsibilities

• Undertake administrative duties like liaising with psychologists and diary management.
• Communicate with colleagues, families, and schools through various means.
• Monitor data and assist senior leaders in workflow management.

Skills

Advanced skills in Microsoft Office Suite

Attention to detail

Time management

Organizational skills

Strong communication skills

Job description

Business Support Coordinator (Senior Administrator)

Location: Suffolk County Council – Endeavour House, Ipswich, IP1 2BX.

Salary: £28,598 per annum (pro rata if part time).

Hours: 37 hours per week.

Employment type: Permanent.

An exciting opportunity has arisen to join the Suffolk County Council (SCC), Psychology and Therapeutic Services as a Business Support Coordinator (Senior Administrator) working from Ipswich.

As someone who is motivated and organised, you will help us to support effective service delivery and contribute to making a positive difference to the lives of children and young people in Suffolk.

Key Questions

• Would you like to work in a varied, evolving, challenging and rewarding role?
• Do you have recent experience in providing administrative support to a team, including experience in data reporting, tracking progress and reporting outcomes?
• Do you have excellent communication skills to work effectively between departments and external stakeholders, ensuring clear and effective communication?

Your role and responsibilities

• Undertake a range of administrative duties such as liaising with internal and external Educational Psychologists, assisting with the allocation of work, diary management and Excel data reporting.
• Communicate daily via telephone, email and face‑to‑face. This includes communicating with colleagues, parents, schools, locum staff etc.
• Be involved in monitoring data, data reporting and keeping up to date and accurate records. In the first instance there will be a focus on supporting senior leaders in managing the workflow of our Educational Psychologists (both SCC and locum staff).
• Work closely with the Business Support Manager, Business Support Assistant Manager, Business Support Coordinators and Deputy Principal Educational Psychologist, assisting them in day‑to‑day service delivery.
• Work within a supportive team of Business Support Coordinators, Business Support Officers, Educational Psychologists and Inclusion Facilitators.

You will receive comprehensive training in the systems and processes needed to enable you to effectively fulfil this role.

What you will need

• Advanced skills in Microsoft Office Suite and other relevant software applications to undertake data analysis, data reporting and diary management.
• Excellent attention to detail and accuracy.
• Excellent time management skills to manage multiple priorities effectively and meet competing deadlines.
• Strong organisational, interpersonal, communication and administration skills.
• A proactive approach with initiative to problem‑solve, present findings in a clear and precise way, and a commitment to providing an excellent service.

You can view a full list of requirements in the Job and Person Profile. If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

Psychology and Therapeutic Services provides support to children and young people from 0‑25 years, as well as the adults who care for and work with them. Alongside statutory activities such as the provision of psychological advice that forms part of Education, Health and Care Needs Assessments, we also work across early intervention core, traded and commissioned work. Partnerships include health trusts, youth justice, virtual school, early years, education, skills and learning and adoption services. For more information about the breadth of our service delivery offer visit our Psychology and Therapeutic Services (suffolk.gov.uk).

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk).

For more information

Please contact Amy Tucker for a casual conversation. You can reach them by emailing [e-mail].

How to apply

Step 1 – Read the Job and Person Profile.

Step 2 – Click ‘Apply Now’ to start your online application.

Step 3 – Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the supporting statement template.

1. Can you describe a specific project where you used Excel for data reporting? Please explain how you organised the data, the type of analysis you undertook and how you presented your findings?
2. Can you tell us about a time when you had to collaborate with colleagues from different teams to achieve a common goal? How did you ensure effective communication and build strong working relationships throughout the process?
3. Please describe a time whereby you supported a Senior member of staff to manage demands upon their time – how did you prioritise tasks and what do you think is important to consider when managing someone else’s diary?

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you would like an adjustment to this process due to a disability, please contact us at 03456 014412 or [e-mail].

Closing date: 07 December 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy

• Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• Membership of a competitive Local Government Pension Scheme (LGPS)
• Travel, lifestyle, health and wellbeing benefits
• Performance‑related annual pay progression, in addition to an annual cost‑of‑living pay increase
• Training and encouragement to expand your knowledge
• A variety of career development opportunities across our organisation
• Diverse and active staff networks
• Flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).