Business Support Assistant - South West Regional Organised Crime Unit (SWROCU)

Avon and Somerset Police; Exeter; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Flexible working arrangements

Continuous professional development

Well-being support

Retail and leisure discounts

Pension scheme

Job summary

Avon and Somerset Police is seeking a Regional Business Support Assistant to provide administrative and business support to SWROCU specialist teams in the South West. You will manage a varied workload, maintain timely information flows, and contribute to effective operations across the unit.

The role emphasizes proactive service, strong organisational skills, and the ability to work both independently and with colleagues in a fast-paced police environment, with occasional travel and office-based

Qualifications

• Must be able to provide excellent customer service and administrative support.
• Experience in collating information and producing clear reports or emails.
• Strong communication skills, both written and verbal, with attention to detail.
• Ability to work on own initiative and manage a varied workload.
• Hold a valid driving licence and access to own transport if required.

Skills

Customer service

Information gathering

Report writing

Communication

Initiative

Driving licence

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Job Description

SWROCU Southern Hub, Exeter, near to EX2 7HQ

Please note that the location of the role will have an impact on the terms and conditions. If you have any concerns about your ability to regularly travel to this location using your own transport, then please speak to the hiring manager before submitting an application.

Salary

A&S: Sc4

D&C: Grade 3

Dorset – Scale 3

Wiltshire – W5

The South West Regional Organised Crime Unit (SWROCU) is seeking a motivated and enthusiastic Regional Business Support Assistant to join our Business Team.

This is an exciting opportunity to play a key role within a dynamic and fast-paced environment, providing essential administrative and business support to a range of specialist teams across the Regional Organised Crime Unit. As a Business Support Assistant, you will contribute to the effective delivery of vital services that support our operational capabilities in tackling serious and organised crime across the South West region.

Working as part of a supportive and professional team, you will be required to manage a varied workload, demonstrate excellent organisational skills, and build effective working relationships with colleagues across the organisation. The role offers the opportunity to develop a broad range of skills, work both collaboratively and independently, and gain valuable experience within a unique and rewarding area of policing.

We are looking for individuals who are proactive, adaptable, and committed to delivering a high standard of customer service and administrative support.

SWROCU is a collaboration of police officers and police staff from the five South West regional forces. We’re part of a national network of nine ROCUs covering England and Wales.

We have more than 20 capabilities that staff and officers work in to Pursue offenders, Protect and Prepare individuals and organisations, and Prevent people from engaging in serious and organised crime.

Our capabilities are here to advise, to assist, or to fully adopt investigations.

We work with local forces and national partners to target and disrupt criminals posing the greatest risk of Serious and Organised Criminality (SOC). This includes offenders involved in cyber threats, economic crime, drug conspiracies, modern slavery and human trafficking, and child sexual abuse and exploitation.

What We Can Offer You

• Flexible working – with many of our roles we can be flexible regarding working hours.
• Continuous professional development – we encourage and support career growth, giving you the opportunity of a flourishing career.
• Well-being support – we have many support mechanisms in place to assist in improving your personal health and wellbeing.
• Other perks include discounts and savings for you and your family on retail, dining out, holidays and theme parks to name just a few.
• Flexible local government pension scheme.

Fixed role – the successful candidate will be expected to attend the office however there will be manager discretion on working from home in line with business needs.

Essential Skills, experience and qualifications required

• Must be computer literate with experience of using Microsoft packages such as Word, Excel, Outlook.
• Previous customer service administrative experience.
• Experience of collating information.
• Ability to research matters and write appropriate reports and emails.
• Effective communicator (face to face, over Teams and in writing)
• Ability to work on own initiative.
• Hold a driving licence.

Additional Information

Vetting and safeguarding. This post is subject to a higher security clearance at MV and SC – Management Vetting and Security Clearance Level.

To be eligible to apply for this role you must have a five-year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last five years.

In accordance with the National Vetting Policy, SWROCU are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.

Police Barred and Advisory lists. Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of five years from the date of listing in the case of gross misconduct, or three years from the date of listing in the case of poor performance.

Equality, Diversity and Inclusion. SWROCU is working hard to increase diversity and inclusion where communities are currently under-represented including Black, Asian and Minority Ethnic (BAME) communities, people of all ages, abilities, faiths, religions, gender, LGBTQ+ communities and those from disadvantaged or marginalised backgrounds who share our values and wish to make a difference to the communities we serve. All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

Travel to Work Protocol. This is an incentive whereby staff working for SWROCU may be able to claim compensation for travelling to work if they meet a set criteria.

For more information, please refer to a copy of the protocol attached. Should you have any questions please make contact with.