Business Support Assistant - SEN Communications

Cheshire West and Chester; Ellesmere Port; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local council in the UK is seeking a full-time Business Support Assistant for their Special Educational Needs (SEN) team. The role involves liaising with schools and families, providing support over the phone or email, and assisting families to navigate the SEND system. Candidates should have experience in customer service, excellent communication skills, and a proactive approach to supporting customers. Full training on SEN matters will be provided.

Qualifications

• Experience in providing customer support.
• Ability to navigate the SEND system is an advantage.
• Strong record keeping skills.

Responsibilities

• Liaise with schools and families regarding SEN support.
• Provide communications support via telephone or email.
• Assist families in navigating SEND systems.

Skills

Customer service experience

Excellent communication skills

Organisational skills

Empathetic approach

Proactive support

Job description

Cheshire West and Chester Council are looking to recruit a full time Business Support Assistant to liaise with schools and families as part of the Special Educational Needs Team.

We are looking for candidates with experienced in customer service to help and support families to navigate through the SEND systems.

We're seeking a customer focused individual to join our Special Educational Needs (SEN) team to provide communications support over the telephone or email. Our SEN team works to provide support to parents, carers and schools to ensure that our children receive the right support depending on their needs.

We're looking for an individual who has an empathetic and pro‑active approach to supporting customers in their SEN journey. You should have experience of providing customer support, and have excellent communication and organisational skills. Administration skills, record keeping and application of case management system are essential. This role will be primarily focused on how to navigate the SEND system – we'll provide full training on SEN matters and legislation, although some knowledge of this area would be an advantage.

For an informal discussion about this position please contact Stuart Peach, Communication Officer via email – [e-mail]