Business Support Assistant - Community Mental Health

NHS Greater Glasgow & Clyde; Glasgow; On-site; GBP 30,000 - 34,000; Full time

Job summary

A regional health service provider is seeking a Senior Business Support Assistant to provide comprehensive administrative services to managers and clinical leaders. This permanent full-time role involves managing correspondence, handling inquiries, and facilitating meetings. Ideal candidates should demonstrate excellent organizational and communication skills, along with experience in administrative support within a healthcare setting. The position offers a competitive salary and a supportive working environment.

Qualifications

• Provide comprehensive secretarial and administrative service to managers and clinical team leaders.
• Meet and welcome visitors and arrange appropriate hospitality.

Responsibilities

• Act as the first point of contact for those wishing to contact the manager or team members.
• Respond to routine mail on behalf of manager, or draft more complex correspondence.
• Respond to personal and telephone enquiries regarding complaints.
• Type a variety of documents with a high degree of accuracy.

Job description

Job Summary

Senior Business Support Assistant – Community Mental Health (NHS Greater Glasgow & Clyde)

Job Details

Location: Rossdale/Leverndale, NHS Greater Glasgow & Clyde
Employment type: Permanent (Full Time)
Salary: Band 4 (£30,353 – £33,016)
Hours per week: 37
Shift pattern: Monday – Thursday 09:00 – 17:00, Friday 09:00 – 16:30

Responsibilities

• Provide comprehensive secretarial and administrative service to managers and clinical team leaders.
• Act as the first point of contact for those wishing to contact the manager or team members.
• Respond to routine mail on behalf of manager, or draft more complex correspondence.
• Respond to personal and telephone enquiries regarding complaints, and redirect to other staff where appropriate; arrange for accurate and timely messages to be conveyed to manager.
• Provide information and advice to patients and others on NHS complaints and feedback arrangements, and assist others to record their complaints/feedback when required.
• Type a variety of documents ( correspondence, reports, statistical and financial data, presentations ) from diverse sources with a high degree of accuracy, including data extraction from spreadsheets and production of complex reports.
• Collate information from a variety of sources for input to reports and returns.
• Forward plan diary commitments, ensuring effective use of managers' time and resolving conflicting demands.
• Assist in arranging a variety of meetings, events and conferences under direction.
• Ensure that managers are provided with all relevant papers for meetings in a timely manner.
• Attend meetings, make necessary arrangements (venue, room layout, participant notification), issue agenda and supporting papers, write minutes, transcribe and distribute minutes, and progress follow‑up action.
• Meet and welcome visitors and arrange appropriate hospitality.

EEO Statement

NHS Greater Glasgow and Clyde – NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces community, recognising military skills, experience and qualifications during the recruitment and selection process.

Application Process

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply may result in your application being withdrawn from the process. For application portal/log‑in issues, please contact Jobtrain support hub in the first instance.