Business Support Assistant - Business Support

NHS National Services Scotland; Scotland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare service in Scotland is seeking an experienced administrative support staff member to join the SCS Business Support Team. This role focuses on secretarial support, managing referrals, and various administrative tasks. The ideal candidate will have a relevant qualification and experience in a similar role. Training will be provided, and the position encourages applications from diverse backgrounds.

Qualifications

• Competency in a range of computer packages, evidenced by experience or formal qualification such as ECDL.
• Recognised qualification in Administration equivalent to HNC or SVQ in Administration at Level 3, or significant relevant practical experience.
• Prior experience working in a secretarial or administrative role.

Responsibilities

• Provide comprehensive secretarial and administrative support to In‑Reach, Specialist Children’s Services.
• Process referrals and manage calls, enquiries, and emails.
• Audio typing and minute-taking, collating data via electronic systems.

Skills

Computer package competency

Office procedures knowledge

Team player

Education

HNC in Secretarial Studies or Business Administration

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

Shift Pattern: 9‑5 Mon to Fri, 8‑4 Mon to Fri.

Responsibilities and Duties

The post forms part of the SCS Business Support Team and provides comprehensive secretarial and administrative support to In‑Reach, Specialist Children’s Services. The post-holder will contribute and undertake a variety of secretarial and administrative duties, working independently for much of the time and demonstrating a clear understanding of the service(s). The work involves:

• Processing referrals
• Managing calls, enquiries and emails
• Audio typing and minute taking
• Collating and updating micro‑strategy data via electronic patient management systems
• Performing any ad‑hoc administrative duties required to support the service(s)
• Working closely with the Senior Business Support Assistant to provide updates and take forward operational tasks as and when provided
• Prioritising workload continually and being an effective team player

Qualifications

Essential:

• Competency in a range of computer packages, evidenced by experience or formal qualification such as ECDL
• Recognised qualification in Administration equivalent to HNC in Secretarial Studies or Business Administration, or SVQ in Administration at Level 3, or significant relevant practical experience
• Good knowledge of office procedures and systems
• Prior experience working in a secretarial or administrative role

Full induction and on‑site training will be provided.

Informal Contact

Kirsteen McGowan, Senior Business Support Assistant – 0141 452 4535 or [e-mail]

Information for candidates

Please follow our recruitment process as outlined on our internal portal. The post may close early to the volume of responses, so submit your application form as soon as possible.

Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

NHS Greater Glasgow and Clyde – NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply may result in your application being withdrawn from the process.

For application portal or log‑in issues, please contact Jobtrain support hub in the first instance.