Business Support Assistant

Wrexham County Borough Council; Wrexham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Flexible working arrangements

Generous annual leave

Family-friendly policies

Work-life balance and flexi time

Job summary

Wrexham County Borough Council is seeking a detail‑oriented Business Support Assistant to support Electoral Services, including voter registration and postal/proxy voting applications. The role requires strong IT skills, excellent communication, and the ability to manage multiple tasks in a regulatory environment.

The successful candidate will work as part of a proactive team, delivering accurate answers to enquiries from the public and partner organisations while maintaining high standards of

Qualifications

• Excellent IT skills including Word, Excel and Outlook.
• Strong verbal and written communication.
• High level of accuracy and attention to detail.
• Comfortable working in a regulatory environment and with public enquiries.

Responsibilities

• Process applications to register to vote.
• Process applications for postal and proxy voting.
• Respond to internal and external enquiries in a timely manner.
• Support delivery of Electoral Services, particularly for Automatic Voter Registration preparation.

Skills

IT skills

Word

Excel

Outlook

Verbal communication

Written communication

Organisational skills

Regulatory environment

Customer service

Education

DBS clearance (enhanced)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are seeking to appoint a Business Support Assistant to undertake a wide range of duties in support of the delivery of Electoral Services, particularly in preparation for the implementation of Automatic Voter Registration. The role will involve processing applications to register to vote, applications for postal and proxy voting, and responding to a variety of internal and external enquiries.

The successful candidate will be a proactive team player with strong organisational skills and the ability to work effectively within a regulatory environment. Applicants must possess excellent IT skills, including proficiency in Microsoft Word, Excel and Outlook.

You will have outstanding verbal and written communication skills, a high level of accuracy and attention to detail, and the ability to manage competing priorities in a busy office environment. A flexible approach to work is essential.

The role requires confidence in dealing with members of the public, elected members, colleagues and representatives from partner organisations, both by telephone and in person. A professional, customer-focused approach and the ability to handle enquiries sensitively and efficiently are key requirements of this position.

An DBS is required for this position.

The Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age.

The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

About Us

• Grymuso

The County Borough of Wrexham, located in North East Wales, is proud of its Welsh heritage and cultural identity. Over the years it has grown to reflect a population that is multi-religious and multi-ethnic and complements the diversity of our communities.

Centred on the city of Wrexham, which nestles between the Welsh mountains and the Cheshire plains, it’s a location that really can offer you the best of both worlds and we are proud of our city status (awarded in 2022 when we became the seventh city in Wales).

Wrexham County Borough Council is a unitary Council which delivers a wide range of services aimed at improving the lives of Wrexham residents and surrounding communities. We are committed to providing services through collaboration with local and national partners. With a focus on sustainable development, community wellbeing, and improving the lives of Wrexham residents and surrounding communities, Wrexham is a fantastic place to work, live, and learn.

The council is an inclusive employer with a workforce of around 5,500, offering diverse roles, training and development and rewarding career opportunities. Wrexham County Borough Council values innovation, bilingualism in English and Welsh, and welcomes applicants from all backgrounds.

As a Disability Confident Committed Employer, the council ensures accessible recruitment and support for disabled employees including offering a guaranteed interview (where essential person specification items are met). Additionally, veterans will receive guaranteed interviews under the Armed Forces Covenant if eligibility criteria are met (where essential person specification items are met).

Employee benefits include:

• Membership in the Local Government Pension Scheme
• Flexible working arrangements
• Generous annual leave up to 32 days
• Family-friendly policies supporting caring and family commitments
• Work-life balance and flexi time (dependent on role)
• Access to Wrexham Reward Scheme with discounts off leading retailers nationally and locally
• Health & well-being resources, for example:
  • Healthy & Wellbeing Champions
  • Employee assistance programme with advice on staying healthy financially, mentally or physically:
    • Counselling (available 24/7, 365 days a year)
    • In-the-moment emotional support (available 24/7, 365 days a year)
    • Option to set health-boosting goals with small, sustainable lifestyle changes
    • Connect health apps to track physical health and meet progress goals
    • Blogs, videos, recipes and more resources providing inspiration and motivation
    • Identify risks of developing leading lifestyle-related diseases with mental health and financial scores
    • Legal, financial and consumer advice
  • Health and wellbeing events and campaigns throughout the year (e.g., November Health Day, Time to Talk Day, Mental Health Awareness Week, Sun Awareness Week, Menopause Week, Financial Health Week)
  • Menopause Café and guidance
  • Unpaid Carer Café and guidance