Business Support Assistant

Leicestershire County Council; Quorn; On-site; GBP 24,000 - 30,000; Full time

Job summary

A public sector organisation in Quorn seeks a Senior Business Support Assistant to support senior management. Responsibilities include diary management, facilitating meetings, and providing administrative support. The ideal candidate should have NVQ level 2 or equivalent, experience in a busy office, and proficiency in Microsoft Office. Benefits include guaranteed hours, a robust pension scheme, and generous annual leave.

Benefits

Guaranteed contracted hours

Excellent Local Government Pension Scheme

Generous annual leave entitlement

Access to staff wellbeing services

Employee discount scheme

Qualifications

• Experience in diary management and facilitating meetings.
• Ability to take accurate notes and type drafts for approval.
• Experience with admin procedures in a busy office environment.

Responsibilities

• Arrange diary appointments and meetings for managers.
• Organise and facilitate strategic meetings with documentation.
• Provide administrative support for Officers in the service.

Skills

Diary management

Organisational skills

Record-keeping

Communication skills

Education

NVQ level 2 or equivalent in literacy and numeracy

Tools

Microsoft Office Suite

Job description

An opportunity has arisen for a well‑organised and effective individual to join the busy Secretariat team in Children & Family Services Business Support Team, working to support the Department's senior leadership team including the Director, Assistant Directors and Heads of Service. Working as a Senior Business Support Assistant within the Business Support Secretariat team, your main duties and responsibilities will include:

• Arrange diary appointments and meetings for managers.
• Organise and facilitate a range of strategic meetings, including the preparation of all relevant documentation and taking accurate minutes.
• Receive and deal with emails via multiple busy inboxes, take telephone calls and ensure that visitors to the section are dealt with appropriately.
• Be the first point of contact for enquiries from schools, partners, voluntary and community organisations, agencies and members of the public.
• Provide comprehensive administrative and secretarial support for Officers working within the service, utilising good organisational skills.
• Create, develop and maintain information systems and processes including Microsoft Office packages to produce reports to assist services and officers across the department.

The role is part of the wider Business Support Service, and as such an important part of this role is to provide backup to colleagues across service areas and to assist in handling urgent work on a day‑to‑day basis. You must also respect the confidential nature of the work in line with the Data Protection Act.

• Have an NVQ level 2 or equivalent in literacy and numeracy, and be trained and proficient in all aspects of the Microsoft Office Suite of software.
• Have experience in diary management and facilitating meetings.
• Have the ability to take accurate notes of meetings and type drafts for approval.
• Have experience in a range of admin procedures.
• Have relevant experience of working within a busy office environment and have an understanding and appreciation of confidentiality.
• Have good organisational and record‑keeping skills and the ability to establish and maintain working relationships and communicate effectively with staff at all levels.
• Be able to work effectively and efficiently whilst under pressure.

You must also have an understanding of, and commitment to, equality, diversity and inclusion. In addition, we expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process. Reasonable adjustments will be considered for applicants with a disability.

About Leicestershire County Council

Leicestershire County Council is a Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.

For further information on what it's like to work for us and the benefits we offer, please refer to the following: Our Recruitment Process, Our Organisational Values, Our Employee Benefits.

• Guaranteed contracted hours.
• Opportunities to progress within a large public sector organisation.
• Excellent Local Government Pension Scheme.
• Generous annual leave entitlement.
• Access to staff wellbeing and counselling service.
• Access to an employee discount scheme, providing a whole host of retail discounts, including your supermarket weekly shop and gym membership.
• Work for an organisation which 95% of our staff say is a good employer.

For information on our approach to the recruitment of ex‑offenders, please see our policy statement.