Business Support Assistant

Hampshire County Council; Basingstoke; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A local government authority in the UK is looking for a Business Support Assistant to join their Reablement Business Support Team. The role involves vital administrative tasks to support the multi-disciplinary team in enhancing the quality of life for service users across Hampshire. The ideal candidate will have prior administrative experience, strong communication skills, and empathy towards service users. This hybrid position allows work from both Basingstoke and Fareham.

Benefits

Employee Assistance Programme

Generous annual leave

Occupational sick pay

Access to the Local Government Pension Scheme

Qualifications

• Experience in administrative roles is essential.
• Proficiency in Microsoft Office 365 applications is required.
• Strong organisational skills are a must.
• Effective communication and teamwork skills are necessary.
• Demonstrated empathy and customer service focus.

Responsibilities

• Handle calls and monitor emails as the first point of contact.
• Build positive relationships with team and service users.
• Address and resolve customer queries effectively.
• Maintain accuracy with spreadsheets and scheduling systems.
• Schedule training for the Community Response Team.

Skills

Previous administrative experience

Good IT skills with MO365 experience

Excellent organisation and prioritisation skills

Strong communication skills

Patience, compassion, and empathy

Job description

Business Support Assistant

Job Reference: HCC622485
Salary Range: £25,186 - £26,244 per annum
Work Location: Dame Mary Fagan House, Basingstoke or Fareham Parkway, Fareham (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 17 November 2025
Interview Date: 28 November 2025 and 2 December 2025
Please note applications will be reviewed once submitted, therefore this advert may close early depending on volumes of applications received.

The Role:

Join our friendly team as a Business Support Assistant within our Reablement Business Support Team, where we support people across Hampshire who need additional care. The Business Support Team support the multi-disciplinary team across all four reablement hubs – North, West, Central and South Hampshire – to ensure an effective service delivery.

As an integral part of our small supportive team, you’ll carry out vital administrative tasks and interact with customers, ensuring the smooth running of our service. Your work will be confidential, demanding and at times emotionally challenging, but always rewarding, which will suit your empathetic and flexible approach. You’ll be part of a service who are committed to promoting people’s independence and enhancing their quality of life, supporting them to remain living in their own homes, reducing, avoiding, or delaying the need for ongoing care.

We have vacancies available at Dame Mary Fagan House in Basingstoke and Fareham Parkway, Fareham. Please refer to the candidate pack below for more information on the office details for each role. Please indicate on your application form which role(s) you wish to apply for.

What you’ll do:

• Be the Friendly Face: Handle calls, monitor and respond to emails, acting as the first point of contact for service users and staff.
• Foster Connections: Build and nurture positive working relationships within our team and with our service users.
• Solve Problems: Address and resolve high volume queries, ensuring customer satisfaction by escalating complex issues when necessary.
• Ensure Accuracy: Working with spreadsheets, templates and scheduling systems to keep everything running smoothly.
• Promote Continuous Development: Schedule training for the Community Response Team and participate in Continuous Improvement Group meetings.

What we’re looking for:

• Previous administrative experience.
• Good IT skills with MO365 experience (including Word, Outlook, Teams, Excel and SharePoint).
• Excellent organisation and prioritisation skills.
• Strong communication, interpersonal and teamwork skills.
• Patience, compassion, and empathy in all interactions. You’ll treat all service users with dignity and respect and have a strong focus on customer service.

Take a look at our Candidate Pack for more information about the Business Support Assistant role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

• Make a Difference: Watch our short video to find out more about the important work we do in our reablement service. Work in collaborative partnership with organisations across Health and Social care to maximise independence, prevent hospital admissions, and facilitate rapid discharge from hospital to improve outcomes for the people of Hampshire.
• Career Growth: Access to a wealth of rewarding career choices.
• Professional Development: Supportive supervision and continuous learning opportunities.
• Employee Support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive Benefits Package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

Working Patterns
You’ll work 5 days per week. Our Service operates 7 days a week, therefore you'll be required to work weekends and bank holidays on a rotational basis for which enhancements are paid.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Other job titles you may be searching for: Receptionist, Administrative Assistant, Senior Administrative Assistant, Administrative Officer, Administrative Support, Administrative Coordinator, Secretary, Administrative Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator.

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.