Business Support and Helpdesk Officer

NHS; Manchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent healthcare provider in Manchester seeks a dedicated Business Support and Helpdesk Officer to ensure smooth operations for clients. This role involves providing help-desk services, utilizing CAFM systems for communication, and efficiently managing inquiries while maintaining confidentiality. Ideal candidates should be tech-savvy, possess strong communication skills, and demonstrate problem-solving abilities. A minimum of A-level or equivalent experience and familiarity with MS Office packages is required. Join and thrive in an inclusive environment that values teamwork and professional development.

Qualifications

• Experience in a CAFM helpdesk system and administrative setting.
• Proven ability to manage priorities under pressure.
• Experience maintaining filing systems.

Responsibilities

• Provide a help-desk service for EFM colleagues, wards, and contractors.
• Communicate work via CAFM systems efficiently.
• Professionally handle queries from visitors.

Skills

MS Office proficiency

Problem-solving

Effective communication

Ability to work under pressure

Education

A level / equivalent or relevant experience

NVQ/diploma in administration or business level 4

Tools

CAFM system

MS Outlook

MS Word

MS Excel

MS PowerPoint

Job description

The closing date is 18 December 2025

Business Support and Helpdesk Officer

North Manchester General are seeking a dedicated and resourceful Helpdesk Operator to join our team and provide top‑notch support to our valued clients. As the first point of contact for troubleshooting and assistance, you’ll play a crucial role in ensuring seamless operations and satisfaction. The ideal candidate will be tech‑savvy, customer‑focused, and skilled at problem‑solving.

The hospital is undergoing a huge redevelopment since being brought into the MFT umbrella of hospitals. Our vision is to improve the health and quality of life of our diverse population by building an organisation that:

• Excels in quality, safety, patient experience, research, innovation and teaching
• Attracts, develops and retains great people
• Is recognised internationally as a leading healthcare provider

This role is to directly support the Director of Estates in ensuring that the Directorate both creates and supports a caring environment through the delivery of an effective estates service at best value and quality.

Main duties of the job

To work as part of the Estates and Facilities Management (EFM) team to provide a help‑desk service for EFM colleagues, wards and departments and contractors to access services in relation to reactive maintenance.

The operator will communicate work via the CAFM (Computer Aided Facilities Management Software) systems and radio system effectively and efficiently to ground teams using the CAFM System to record all work and monitor workflow. The operator will always be courteous and polite to all service users.

The post holder will be computer literate and fully conversant with MS Office.

The post holder will be expected to liaise with staff and key stakeholders of all levels and from different organisations; contractor staff and members of the public in person and via the telephone.

The post holder will be expected to professionally receive and greet visitors to the department and competently address any queries whilst exercising discretion, maintaining confidentiality at all times.

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high‑quality care and exceptional patient outcomes.

Whether you’re just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application. Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application – especially personal statements and responses to role‑specific questions – is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Diversity Matters. MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Person Specification

Qualifications

• A level / equivalent or relevant experience
• RSA level 3 or above, or NVQ/diploma in administration or business level 4 or ability to demonstrate equivalent experience
• Evidence of professional development

Knowledge and Experience

• Experience in an CAFM helpdesk system and administrative setting
• Experience of maintaining robust filing systems (paper and electronic).
• Previous experience working in an NHS administrative setting

Personal Attributes

• Ability to work under pressure and manage priorities appropriately
• Able to plan tasks and activities which may require adjustment due to variable workload / interruptions
• Ability to problem solve
• Ability to communicate complex information accurately and appropriately with individuals from across the organisation
• Ability to form effective working relationships with individuals from across the organisation
• Ability to deal appropriately with confidential and or sensitive information
• Collaborative approach and good team worker
• Ability to work under own initiative
• Hard working and diligentAbility to horizon scan to anticipate challenges or risks to deadlines or milestones
• Ability to influence others to reach a desired outcome

Skills

• Fully competent in the use of MS Office packages: Outlook, Word, Excel, PowerPoint

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Manchester University NHS Foundation Trust

£24,937 to £26,598 a year per annum (pro rata)