Business Support Analyst

Searchandselect; Douglas; On-site; GBP 30,000 - 36,000; Full time

Job summary

Searchandselect is seeking a Business Support Analyst to join our client’s team for a 12-month data remediation project on site in Douglas, Isle of Man. You will execute remediation activities, update records, and perform accurate data entry while following documented procedures.

The role requires attention to detail, experience in administrative or data processing tasks, and comfort with high-volume, repetitive work in a controlled environment. Microsoft Office skills are essential.

Qualifications

• Strong attention to detail and accuracy.
• Experience of administrative, clerical or data processing activities.
• Comfortable working through high volumes of repetitive tasks in a controlled environment.
• Ability to follow documented procedures and instructions.
• Basic system navigation and Microsoft Office skills.
• Previous financial services or customer administration experience beneficial but not essential.

Responsibilities

• Execute approved data remediation activities in line with documented procedures and work instructions.
• Update customer and mortgage records with agreed values provided by the programme and business SMEs.
• Perform data entry activities accurately and within agreed service levels.
• Follow established controls and approval processes when making changes to customer and account records.
• Complete remediation activities for assigned customer populations within agreed timelines.
• Maintain records of completed remediation actions to support audit and tracking requirements.
• Undertake basic validation checks to confirm updates have been completed successfully.
• Escalate any data anomalies, system issues or processing exceptions to the programme team for review.
• Support remediation progress reporting by updating trackers and providing status updates as required.

Skills

Attention to detail

Administrative experience

Data processing

Repetitive task handling

Procedural following

MS Office

Tools

Microsoft Office

Job description

Our client seeks a Business Support Analyst to join their team and assist with a data remediation project for a 12-month contract.

Key Responsibilities:

• Execute approved data remediation activities in line with documented procedures and work instructions.
• Update customer and mortgage records with agreed values provided by the programme and business SMEs.
• Perform data entry activities accurately and within agreed service levels.
• Follow established controls and approval processes when making changes to customer and account records.
• Complete remediation activities for assigned customer populations within agreed timelines.
• Maintain records of completed remediation actions to support audit and tracking requirements.
• Undertake basic validation checks to confirm updates have been completed successfully.
• Escalate any data anomalies, system issues or processing exceptions to the programme team for review.
• Support remediation progress reporting by updating trackers and providing status updates as required.

Key Skills and Experience:

• Strong attention to detail and accuracy.
• Experience of administrative, clerical or data processing activities.
• Comfortable working through high volumes of repetitive tasks in a controlled environment.
• Ability to follow documented procedures and instructions.
• Basic system navigation and Microsoft Office skills.
• Previous financial services or customer administration experience beneficial but not essential.

Your specialist: Mark Burman

Quote job ref: 16751