Business Support Analyst

Zurich; Birmingham; Hybrid; GBP 28,000; Part time

Job summary

A global insurance firm is seeking a Business Systems Support Analyst in Birmingham. This hybrid role involves providing first-line support for business applications, managing user access, and troubleshooting issues. Ideal candidates will have customer service experience and strong communication skills. The role offers a salary of £28,000 plus benefits.

Benefits

Excellent benefits package

Flexible working options

Qualifications

• Experience in customer service or first-line support roles.
• Familiarity with business applications.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide first-line support for internal and external users.
• Manage user access and settings.
• Troubleshoot basic application issues.

Skills

Customer service experience

Basic troubleshooting of business applications

Excellent communication skills

Organizational skills

Proactive mindset

Job description

Working hours: This role is available on a part-time, job-share or full-time basis

Salary: £28,000 depending on experience plus an excellent benefits package

Location: Birmingham – hybrid working options available

Closing date for applications: Friday 7th November

The Opportunity

At Zurich Engineering, we’re committed to delivering innovative, reliable solutions that empower our engineers and customers alike. Our business systems are the backbone of our operations—and we’re looking for someone who can help keep them running smoothly.

As a proactive and customer-focused Business Systems Support Analyst within Zurich Engineering, you’ll play a vital role in supporting both internal users and external customers. From troubleshooting issues to maintaining applications and delivering training, you’ll be the go-to expert for ensuring our systems work seamlessly.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What you'll be doing

• Provide first-line support for internal and external users of business applications
• Managing user access and settings for business applications
• Troubleshoot and resolve basic application issues efficiently and professionally
• In conjunction with technical teams, test application updates
• Deliver user training and create helpful support documentation
• Collaborate with the Business Systems Team Manager and technical teams to escalate and resolve complex issues
• Maintain accurate records of support requests and resolutions

What we're looking for

• Experience in customer service or first-line support roles
• Familiarity with business applications with basic troubleshooting desirable
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to learn quickly and work independently with initiative
• A proactive mindset and willingness to take initiative

What happens next?

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm,Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.