Business Support Administrator - Surrey

HCRG Care Group; Guildford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A community health services provider in Guildford is seeking a Business Support Administrator to provide excellent customer service for patients and professionals. The successful candidate will support administrative tasks, screen referrals, and maintain clinical systems. Strong communication and organizational skills are essential. The role offers a starting salary from £23,875 and opportunities for hybrid working, along with various professional development programs.

Benefits

Access to group pension

Free refreshments at base location

Discounts via My Reward Hub

Online mental and physical wellbeing support

Career coaching and counselling

Continuing professional development opportunities

Encouragement for implementing innovative ideas

Qualifications

• Ability to work effectively as part of a team.
• Accurate and efficient keyboard skills.
• Good planning and organizational skills.
• Ability to prioritize and manage workload.

Responsibilities

• Screen and triage referrals into the Single Point of Access.
• Provide signposting to services and handle referrals.
• Maintain and update clinical systems and databases.
• Support safeguarding processes and manage documentation.

Skills

Administrative experience

Effective communication

Computer literacy

Customer service skills

Organizational skills

Education

Good general education to at least GCSE level including Maths and English

Tools

Microsoft Office

Job description

OurBusiness Support Administratorwill provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services .

TheBusiness Support Administratorwill support the effective filtering and directing of telephone calls and correspondence for Surrey Childrens Community Services and where required, with partner organisations.

This post will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities.

This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.

Base

The Single Point of Access function supports our Surrey-wide service, and you will be based at one of our Office Hubs across Surrey with the opportunity for hybrid working.

HCRG Care Group is a flexible-first employer, whilst you will have an office base, our teams are agile and work in flexible/hybrid arrangements

Main duties of the job

Screen and triage referrals into the Single Point of Access (SPA) from GPs, service users, carers, and partner organisations.

Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly.

Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems.

Provide signposting to HCRG Care Group services and other agencies.

Handle call-backs to referrers, data cleansing, appointment booking/rescheduling, and issuing correspondence to patients.

Maintain and update clinical systems, databases, and clinic templates.

Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minute-taking.

Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence.

Work flexibly to cover colleagues and ensure service priorities are met.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Job responsibilities

As aBusiness Support Administrator, you will be part of our valued team within our Surrey Child and Family Health Services, with access to:

• Starting salaryfrom £23,875 (FTE)with access to our group pension
• Full time and part time roles available
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open and just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year.

Good general education to at least GCSE level or equivalent, including Maths and English

Administrative experience in a busy, customer facing environment

Accurate and efficient keyboard skills

High levels of computer literacy to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.

Ability to work as part of a team

Effective interpersonal and communication skills, both verbal and written

Good telephone manner

Polite and helpful customer service skills

Ability to work with discretion, sensitivity and maintain confidentiality

Good planning and organisational skills and ability to meet deadlines

Ability to prioritise and manage workload in busy environment

• Previous health or social care experience
• Minute taking
• Understanding of medical terminology
• Knowledge of clinical systems or databases

Other requirements:the successful applicant will need to be a car driver

Please see attached Job Description for full Personal Specification.

Person Specification

General Requirements

• Click Apply for this job above to view the Job Description on our career site
• Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.