Business Support Administrator / Receptionist

National Composites Centre; Bristol; On-site; GBP 28,000 - 38,000; Full time

Job summary

A national R&D center in Bristol is seeking a Business Support Administrator / Receptionist to manage front desk operations and administrative duties. The ideal candidate should have strong customer service skills and relevant administration experience. Responsibilities include supporting various teams, managing document processes, and providing high-quality service to staff and visitors. This role offers competitive salary and benefits including flexible working arrangements.

Benefits

12.5% employer pension contribution

Private medical cover

Flexible working options

Opportunities for skill development

Qualifications

• Experience working on a busy front desk or reception.
• Proficient IT skills including MS Office (Excel, PowerPoint, Word, Outlook).
• Experience in administrative roles, preferably in engineering or R&D.

Responsibilities

• Provide high-quality administration to front of house service.
• Support the Estates Team's administration tasks.
• Manage the Building Operations Service Desk.
• Assist Health & Safety team with document management.
• Support Skills and Workforce Development team.
• Assist the Senior Leadership Team with expenses and travel arrangements.
• Act as first point of contact for reactive maintenance.
• Maintain records for contractors attending the site.

Skills

Customer service skills

Proficient IT skills (MS Office)

Administration experience

Handling high volumes of queries

Job description

Business Support Administrator / Receptionist

Location: Emersons Green, Bristol, BS16 7FS (on site role)

Shifts Rotation Pattern: 7am-3pm, 8am-4pm and 9am-5pm

Salary: £28,321 to £37,465 per annum experience dependent

Closing Date: 11th December 2025 – We reserve the right to close this advert early if required.

We’re looking to hire a Business Support Administrator / Receptionist to support our front desk and administrative duties.

We’re a national R&D centre - government-backed, not-for-profit, and mission‑driven. We work across 16 sectors and over 100 partners a year. Our people are here to deliver outcomes that matter, and you’ll be central to how we support, retain and grow them.

We’re a busy and fun team; something is always going on so you’ll not have many dull moments! We’re looking for someone who would enjoy working here with good customer service skills and ideally past receptionist or business administration experience.

What you’ll be doing:

• Providing high quality administration to our front of house service to staff, visitors, and members in an efficient and customer focussed way.
• Supporting Estates Team’s administration; Purchase Orders, Contractor Pack processing, access control requests, etc.
• Administration of the Building Operations Service Desk facility on TopDesk.
• Supporting the Health & Safety team with effective and efficient document management and administration. Supporting action management and tracking for risk assessments, incident investigations, audits, NCRs etc.
• Supporting the Skills and Workforce Development team providing administrative support to ensure an efficient L&D & Commercial training business.
• Supporting the Senior Leadership Team support, for example with expenses process and travel arrangements.
• Working closely with key NCC stakeholders and 3rd party suppliers to support meeting/events.
• Estates Administration Activity: Act as the first point of contact for reactive maintenance or facilities requests, helping to manage email inbox, processing purchase orders and working with H&S advisors.
• Contractor Administration: Daily administration of the Gatehouse contractor’s system, maintain & update records for contractors attending site to include Inductions & credentials.
• Providing a range of Office Management Administration support activities.

Job descriptions provided at interview stage for full details of activities.

What we’re looking for:

• Practical experience of working on a busy front desk or reception, and strong customer service skills.
• Relevant experience of handling high volumes of queries – face to face, telephone, e‑mail.
• Relevant experience of working in an administrative role.
• Proficient IT skills e.g. MS office suite (excel, PowerPoint, word, outlook) and experience of using different software and business systems.
• Desirable would be exposure to general Business, Finance, procurement and Estate Systems and processes.
• Desirable: exposure to Estates and Facilities Management workflows.
• Desirable experience working in an engineering, manufacturing or research & development company.

What we offer:

• 12.5% employer pension contribution
• Private medical cover
• Flexible and hybrid working as standard
• Clear routes to grow your skills and influence
• A team that gets things done without the drama

Not sure if it’s a fit? Happy to have a quick chat first, please reach out to [e-mail] or via LinkedIn. Know someone who might be right? Tag or share them with us.

Why NCC?

What we do

We help manufacturers take on bigger challenges - whether that’s building cleaner aircraft, scaling up offshore wind, or strengthening the UK’s supply chains. We’re here to deliver practical outcomes, not prototypes that sit on shelves.

Who we work with

We work across 16 sectors, from defence and energy to infrastructure and space. Some projects are with global tier 1s, others with small UK firms solving one specific problem - the works always varied, and always real.

What it’s like here

We’re not a startup. We’re not a corporate. We’re a national centre with the kit, time and people to do the job properly. The teams are focused, the thinking is sharp, and you’ll be trusted to get on with it.

Why this job matters

This role isn’t just internal support - it’s part of how we deliver nationally important work. If we do our job right, the UK’s manufacturers can do theirs better.