Business Support Administrator, Adoption

Parents And Children Together (PACT); England; Hybrid; GBP 14,000 - 17,000; Part time

Job summary

A nonprofit organization focused on family services is looking for a part-time Business Support Administrator to provide essential admin support for their Adoption team. This hybrid role requires delivering excellent customer service, managing enquiries, and maintaining high accuracy in records. Candidates should have experience in busy environments and strong organizational skills. This role is an opportunity to contribute to meaningful work, helping children find loving homes. Flexible hours of 22 hours per week across 3 or 4 weekdays are offered, with a salary range of £14,415 to £16,485 pro-rata.

Qualifications

• Previous experience in a busy administrative role.
• Excellent customer service skills.
• Adept at organizing and managing workloads.

Responsibilities

• Manage enquiries from adoption applicants.
• Send necessary information to applicants timely.
• Record information accurately on a database.
• Ensure checks and documentation for adoption are completed.
• Provide admin support across the team.

Skills

Administration support

Customer service

Organizational skills

Attention to detail

Job description

Could you become a vital part of our collaborative and innovative team to make a lasting difference to families? We are looking for a part time Business Support Administrator to join our amazing Adoption team. We believe that every child deserves a loving and supportive home and we are committed to providing the highest quality services to help make that a reality, and we are proud of our three successive outstanding ratings with Ofsted.

Position: Business Support Administrator
Location: Reading / Hybrid, with one day a week in Reading office
Contract: Permanent
Hours: Part time 22 hours a week over 3 or 4 weekdays
Salary: Pro‑rata salary range of £14,415 to £16,485 per annum (Full‑time equivalent salary range £24,243 – £27,725 per annum).

About the role

As Business Support Administrator, you’ll provide essential administration support to the whole adoption process and play an important role in ensuring that our adoption service is of high quality, is safe and meets performance targets and service standards.

Responsibilities

• Manage enquiries from adoption applicants and other agencies, providing general information and support.
• Send all required information to adoption applicants in a timely manner.
• Record information efficiently and accurately on a systems database.
• Ensure relevant checks and documentation are completed for the adoption process.
• Provide cover for the Panel Administrator as needed.
• Provide admin support across all other areas of our Business Support admin team.

About you

• Have previous experience of providing great admin support in a busy, demanding environment.
• Deliver excellent customer service and work collaboratively with other colleagues.
• Be adept at organising and proactive in managing a busy workload and achieving deadlines.
• Produce work with a high level of accuracy and attention to detail.

If this sounds like you then apply today to join a dedicated team who are part of something truly meaningful. We look forward to hearing from you!

If you would like to arrange an informal discussion about the role, please contact Sandra Leach, Business Support Team Manager at [e-mail].

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Closing date: 9am, Monday 05 January 2026
Interviews will be held on: Tuesday 20 January 2026

Other roles you may have experience of

• Admin Assistant
• Administrator
• Admin Support
• Customer Admin Support

Safeguarding

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards. Anyone joining our team is subject to PACT’s safer recruitment pre‑appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.