Business Support Administrator - 05813

West Berkshire Council; Newbury; Híbrido; GBP 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working

Hybrid working

Training & development opportunities

Local Government pension scheme

Family friendly policies

Wellbeing Programme

Annual leave 28 days + 5 after 5 years

Resumo da oferta

West Berkshire Council is recruiting a Business Support Administrator to join the Children’s Social Care team, supporting the CSPA, MACPT, and Assessment & Family Help Service. The role requires calm, empathetic handling of contacts from families and professionals by phone and email, plus rapid minute-taking and meeting coordination.

Ideal candidates will have strong minute-taking skills, superb organisational abilities, and experience in multi-agency settings.

Qualificações

• Proven history of comprehensive Minute taking skills.
• Excellent organisational and time management skills with the ability to prioritise tasks effectively in a fast paced environment.
• Experience of multi-agency working.
• Excellent attention to detail.
• Be resilient due to the nature of the role.
• Proficient in Microsoft Office applications including Word, Excel and PowerPoint.
• Ability to work independently, as well as part of a team, demonstrating a proactive approach to work.
• Previous experience in an administrative role is essential, ideally within a public sector or customer-focused environment.

Responsabilidades

• Take contacts from families, members of the public and professionals via telephone and email.
• Organise meetings at short notice, take comprehensive minutes and circulate in short timescales.
• Be an integral part of the Multi-Agency Child Protection Team (MACPT).
• Support Childrens Single Point of Access (CSPA), MACPT and Assessment & Family Help Service.

Conhecimentos

Minute taking

Organisation & time management

Multi-agency working

Attention to detail

Resilience

Independent & proactive

Public sector / customer-focused

Ferramentas

Microsoft Word

Microsoft Excel

PowerPoint

Descrição da oferta de emprego

As part of the Family First Reforms, we have been able to access additional funds for a new Business Support Administrator post in Children’s Social Care.

The Role

Business Support Administrator in our Childrens Single Point of Access (CSPA), MACPT and Assessment & Family Help Service

The ideal candidate for this role would need to be calm and empathetic as you will be taking contacts from families, members of the public and professionals both on the telephone and over email. You will be organising meetings at short notice, taking comprehensive minutes, and circulating in short timescales. You will also be an integral part of the Multi-Agency Child Protection Team (MACPT) which is a new team introduced as part of the Family First Reforms.

Ideal candidates for these roles will possess the following skills and attributes:

• Proven history of comprehensive Minute taking skills
• Excellent organisational and time management skills with the ability to prioritise tasks effectively in a fast paced environment
• Experience of multi-agency working
• Excellent attention to detail
• Will need to be resilient due to the nature of the role
• Proficient in Microsoft Office applications including Word, Excel and PowerPoint
• Ability to work independently, as well as part of a team, demonstrating a proactive approach to work
• Previous experience in an administrative role is essential, ideally within a public sector or customer-focused environment

Why Work for West Berkshire Council?

West Berkshire Council Offer Excellent Employment Benefits Such As

• Flexible working wherever possible between the hours of 07.00-21.00
• Hybrid working wherever possible working 40% in the office
• Access to a wide range of training and development opportunities
• Generous Local Government pension scheme
• Family friendly policies
• A range of local discounts
• Wellbeing Programme including Employee Assistance Programme and employee benefits
• You will also be entitled to a generous annual leave entitlement starting at 28 days per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service.

Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Join us at West Berkshire Council and make a positive impact in our community while advancing your career. Explore everything that a career with West Berkshire Council has to offer here: Working with Us

To find out more about the role, please contact Julie Povey, Business Support Manager, on 01635 503573 or email [e-mail] or Shaughna Keet, Business Support Officer on 01635 503588.

Equal Opportunities

The Council supports Equal Opportunity of employment and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.

This role requires a standard DBS check.

AI in Applications

We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation.

However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected.

We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.