Business Support Administrator

Ocs Uk & Ireland; Gregson Lane; On-site; GBP 60,000 - 80,000; Full time

Job description

Artemis Technologies – Business Support Administrator

Job Title: Business Support Administrator
Location: Samesbury/Warton
Salary: £36,309
Job Type: Full‑time

Role Overview

As a Business Support Administrator, you will provide high‑level administrative and organisational support to the Chief of Staff and the leadership team at Artemis Technologies. In this key role you will:

• Ensure smooth day‑to‑day operations for the leadership team.
• Coordinate schedules and deliverables across the wider air KSA (UK) community.
• Assist in overall workplace assessment of activities to maintain appropriate business support levels.

Reporting Line: Chief of Staff, AATL/eVessels

EcoCare Pest Management – Business Administrator

Location: Remote (UK‑based)
Employment Type: Part‑Time / Full‑Time
Salary: £13.00 per hour
Working Hours: Mon‑Fri 8:00‑14:00 or 13:00‑19:00; One Saturday a month 10:00‑18:00

Role Description

We are seeking a proactive and highly organised Business Administrator to support the daily operations of EcoCare Pest Management. You will play a key role in keeping the business running efficiently – from managing customer enquiries to scheduling jobs, following up on leads, and ensuring our service standards and monthly performance targets are met.

Key Responsibilities

• Technician Scheduling & Diary Management – coordinate and optimise technician routes and daily schedules using Jobber CRM and Hubspot; confirm and assign bookings; monitor appointment completion.
• Customer Service & Communication – act as the first point of contact for enquiries; manage and update customer records in Jobber; follow up on pending quotes; handle rescheduling; resolve issues promptly.
• KPI & Performance Tracking – track technician productivity; maintain monthly KPI reports; support achievement of booking and revenue targets.
• Administration & Coordination – manage invoices, quotes and payments through the CRM system; maintain accurate documentation; coordinate between technicians, suppliers and customers; assist with marketing admin (lead tracking, promotional offers, social media scheduling).

Qualifications & Skills

• Proven experience as a Business Administrator, Scheduler or Operations Coordinator (preferably in a service‑based business).
• Excellent organisational and multitasking skills with strong attention to detail.
• Confident communicator with excellent written and verbal English.
• Strong customer service mindset.
• Experience using Jobber or similar CRM/field service management software is a major advantage.
• Proficiency in Microsoft Office and Google Workspace tools.
• Ability to work independently and remotely while staying accountable to team KPIs.
• Experience in the pest control, cleaning or property maintenance sector is desirable.

Performance Metrics

• Technician schedule optimisation and reduced downtime.
• Monthly booking and revenue targets achieved.
• Timely communication and high customer satisfaction scores.
• Accurate reporting and administrative efficiency.

What We Offer

• Remote working flexibility.
• Competitive salary based on experience.
• Clear progression pathways and performance‑based incentives.
• Paid holidays/pto.
• Supportive team culture and ongoing training.
• Paid training and development opportunities.