Business Support Administrator

bpha; Bedford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading housing association in the UK is looking for a Business Support Administrator to ensure smooth office operations and deliver quality support to all employees. Responsibilities include managing correspondence, handling invoices, and coordinating document management. The ideal candidate should have excellent interpersonal skills and IT literacy, especially in Microsoft Office, along with GCSEs in English and Maths. This full-time role offers various benefits including competitive pay and professional training opportunities.

Benefits

Holiday entitlement of 28-33 days a year plus public holidays

Contributory pension scheme

Life assurance cover

Private healthcare

Discounted gym membership

Opportunities for professional training and qualifications

Qualifications

• Organised, proactive individual passionate about delivering excellent service.
• Previous experience in a customer-focused office support role preferred.

Responsibilities

• Be the first point of contact for colleagues and visitors.
• Manage correspondence and keep office operations running smoothly.
• Support contract management and central purchasing.
• Process invoices accurately and efficiently.
• Coordinate document management and support DSARs.

Skills

Excellent interpersonal skills

IT literacy (Microsoft Office)

Strong attention to detail

Organisational skills

Good written and verbal communication skills

Education

Minimum GCSEs in English and Maths, grade C or above

Tools

SAP BusinessObjects

QuickBooks

Oracle

Job description

Permanent

Full time (37 hours per week)

Are you organised, proactive and passionate about delivering excellent service? BPHA is looking for a dedicated Business Support Administrator to join our team and help us provide outstanding business and facilities support to all our employees.

What You’ll Do

• Be the first point of contact for colleagues, visitors and deliveries at our office.
• Ensure smooth office operations: manage correspondence, set up meeting rooms and keep our facilities running efficiently.
• Support contract management and central purchasing, maintaining essential stocks and liaising with suppliers.
• Process invoices accurately and efficiently, ensuring compliance with our procedures.
• Coordinate document management and support Data Subject Access Requests (DSARs).
• Deliver a customer‑focused service, responding to requests and solving problems with a positive, can‑do attitude.

What We’re Looking For

• Excellent interpersonal skills and the ability to build strong relationships with colleagues and customers.
• IT literacy, especially in Microsoft Office.
• Strong attention to detail, organisational skills and the ability to prioritise and meet deadlines.
• A collaborative team player who can also work independently.
• Flexible, adaptable and willing to take on a variety of tasks, including some lifting and moving of office equipment.
• Good written and verbal communication skills with a proactive approach to service delivery.
• Minimum GCSEs (or equivalent) in English and Maths, grade C or above.

Desirable Experience

• Previous experience in a customer‑focused office support role.
• Experience working in a team to achieve shared goals.

A Quick Note

Even if you don’t meet all of the criteria listed, if you are an enthusiastic professional with the foundational knowledge and desire to succeed and grow, we would love to hear from you!

Please note that BPHA reserves the right to close applications prior to the advertised closing date, so early applications are encouraged.

About Us

BPHA is a Housing Association located in the Oxford to Cambridge arc, committed to providing its customers with high quality, value‑for‑money services while continuing to develop energy‑efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes for rent, sheltered residential care and shared ownership. We work together with communities to improve opportunities, independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities. All the money we make is used to invest in existing homes to enable us to build new homes and deliver new and improved services. We own or manage over 19,500 homes and over 500 staff.

Our vision and values: To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at BPHA. We are looking for people who can share these values and translate them into day‑to‑day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision together. We are ambitious. We are better together. We show empathy. We take responsibility.

Benefits

• Holiday entitlement of 28‑33 days a year plus public holidays
• Contributory pension scheme
• Competitive pay
• Life assurance cover
• Private healthcare
• Mental Health First Aid
• Counselling service
• Eye tests
• Discounted gym membership
• Cycle to Work scheme
• Free annual flu jabs
• Wellbeing activities and events
• Free fruit and refreshments
• Long service award
• Annual staff recognition awards
• Discretionary reward scheme
• Annual volunteering day
• Social events, clubs and activities
• Breakout areas
• On‑site cafe / restaurant at headquarters
• Opportunities for professional training and qualifications
• Workshops and training sessions for new skills
• A fresh and modern eLearning platform

Key Skills

• Business Intelligence
• SAP BusinessObjects
• Fiscal Management
• Crystal Reports
• QuickBooks
• Accounting
• Business Management
• SDKs
• System Testing
• Administrative Experience
• Epic
• Oracle