Business Support Administrator

Devon Partnership NHS Trust; Barnstaple; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A healthcare trust in the UK seeks a business support administrator to join a pilot project coordinating health monitoring activities. The role involves appointment booking, managing cancellations, and assisting teams with patient queries. The ideal candidate will have strong IT and communication skills. This position offers hybrid working over 4 days a week. You'll be part of a committed team ensuring high-quality care and can expect training and opportunities for professional growth.

Benefits

Opportunity for continuing professional development

Hybrid working model

Training and career progression

Qualifications

• Experience working in a team providing administrative support in an office environment.
• Working knowledge of administrative procedures including diary management.
• Experience of dealing with people in distress in a compassionate manner.

Responsibilities

• Booking initial appointment slots within the clinic or community setting.
• Managing cancellations and non-attendance.
• Handling queries from patients and referrers.

Skills

Excellent IT skills

Effective communication skills

Organisational skills

Interpersonal skills

Education

Business Administration Level 3

GCSE English or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

An exciting opportunity has arisen for a business support administrator to join a pilot project which is launching a centralised administration hub coordinating physical health monitoring activities in North Devon. This will include holding central records of all patients who require physical health monitoring whatever service is supporting them, booking appointments, managing DNAs and liaising with teams across the directorate.

We are seeking an enthusiastic administrator with excellent IT, communication, and organisational skills. The role offers the opportunity for hybrid working over 4 days a week (0.8 FTE). We will be recruiting 2 applicants to this position.

You will get job satisfaction in helping colleagues and patients efficiently and compassionately. You will be supported and trained to reach your professional best, with opportunities for continuing development, training and career progression. There's lots more to working at Devon Partnership Trust - if you would like to apply or find out more, please get in touch.

Main duties of the job

Working as part of a small team, you will be involved in all aspects of the appointment booking process and follow up administration:

• Booking initial appointment slots within the clinic or community setting
• Setting recalls to book follow up appointments
• Managing cancellations and non-attendance
• Handling queries from patients and referrers

About you

You will have experience of working in a team, providing administrative support in an office environment. The role involves communication, so we expect that you have excellent verbal and written skills. We expect you to have a working knowledge of Microsoft Office packages and be comfortable with working with electronic records.

Interacting with patients and the public you will be confident in giving non-clinical information and advice that improves their experience. Dealing with sensitive information daily, you will understand the importance of data security.

You will often work under pressure and without direct supervision, so we are looking for someone confident and capable. You will prioritise tasks, and manage your own workload, providing support for your colleagues where required.

You will become an important part of the team, working to ensure that every patient receives high quality care.

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job responsibilities

Please refer to the jobdescription attached to this advert which will provide further information onthis role.

Person Specification

Qualifications

• Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
• GCSE English or equivalent.
• Evidence of continuing professional and personal development.
• ICDL (International Computer Driving License), or equivalent experience.

Experience

• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Good numeracy and literacy skills.
• Good interpersonal and communication skills both written and verbal including the ability to deal professionally and tactfully with people at all levels.
• Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
• Effective organisational skills and the ability to prioritise workload in a demanding environment.
• Working knowledge of a range of administrative procedures including diary management, arranging appointments and supporting meetings.
• Experience of general office routine and filing systems
• Experience or understanding of creating electronic records, electronic filing systems.
• Experience of working as part of a team including understanding and respect of confidentiality in the workplace.
• Experience of dealing with people in distress in a calm, compassionate and confident manner.
• Ability to exercise initiative and work without direct supervision on a day to day basis.
• Ability to take accurate formal and informal minutes.
• Experience of dealing with confidential and complex information.
• Previous NHS experience of working in a Healthcare or Social Care administrative setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.