Business Support Administration Officer

NHS; Sunderland; On-site; GBP 25,000 - 29,000; Full time

Job summary

A national charity for mental health support is seeking a Business Support Administration Officer in Sunderland. This full-time role involves providing essential administrative and operational support, including organizing meetings, responding to inquiries, and managing key systems. A proactive individual with experience in administration and strong communication skills is needed to enhance service delivery. Competitive salary ranges from £25,958 to £28,662 yearly, along with various employee benefits.

Benefits

25 days annual leave plus bank holidays

Enhanced Occupational Sick pay

Access to workplace pension scheme

Flexible working arrangements

Wellbeing resources

Employee recognition schemes

Tailored induction program

Qualifications

• Proven experience in an administrative role, including minute-taking and diary management.
• Confident communication skills, both verbally and in writing.
• Demonstrated ability to work independently and with teams.

Responsibilities

• Organise meetings and prepare committee papers as required.
• Respond to telephone inquiries providing outstanding customer care.
• Support performance reporting and manage data collection.

Skills

Proficient in Microsoft Office applications

Excellent verbal and written communication

Organisational skills

Problem-solving

Adaptability

Job description

Overview

We are seeking a proactive and organised Business Support Administration Officer to join our team. In this varied role, you will provide essential administrative and operational support across the organisation, helping to ensure smooth service delivery and effective coordination of business support functions. You will manage key systems, produce performance reports, assist with compliance and business continuity activities, and support internal projects and communications.

Main duties

• Organise meetings and events, prepare committee papers and minute take as required, managed to specific deadlines.
• Respond to telephone inquiries providing outstanding customer care and escalating calls where appropriate.
• Undertake reception duties at MHMs Head Office.
• Support the delivery of MHM 's performance reporting and annual internal audit schedule by requesting and collating data and producing reports.
• Support services to implement and improve performance reporting to meet business need.
• Produce and circulate monthly and quarterly reports as per MHMs reporting cycle.
• Assist the team in raising purchase orders that fall within the department's budget.
• Support the Business Support Team to complete accreditation applications by collecting and collating data/information and coordinating related activities.
• Maintain key systems within the Business Support function (e.g., lone working devices, NHS mail, MHMs Risk Management platform Cardinus, mobile phones) and any new systems introduced. This includes creating/managing accounts, allocating/distributing equipment, downloading and circulating usage reports, and monthly meetings with managers.
• Respond to organisational inquiries through Business Support inboxes.
• Contribute to identifying opportunities for continued professional development.

About us

Mental Health Matters are a national charity providing innovative and life-changing mental health support for individuals and communities. We offer a diverse range of services, and every person who works with us contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people-focused, for both our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities.

Details

Date posted: 29 October 2025

Pay scheme: Other

Salary: £25,958 to £28,662 a year

Contract: Permanent

Working pattern: Full-time

Reference number: R000334

Job locations

Waterside House, Sunderland Enterprise Park, Sunderland, SR5 2TZ

Sunderland, SR5 2TZ

Job responsibilities

Job Title: Business Support Administration Officer

Hours of work: 37.5 hours per week

Salary: £25,958 - £28,662

Location: Waterside House, Sunderland Enterprise Park, Sunderland, SR5 2TZ

We are looking for a proactive individual to make a difference. The role mirrors the responsibilities listed above under the Overview/Main duties.

About you

To be successful in this role, you will need to:

• Have proven experience in an administrative role, including minute-taking and diary management.
• Be proficient in Microsoft Office applications and comfortable managing multiple priorities.
• Communicate confidently and effectively, both verbally and in writing.
• Be solution-focused, adaptable, and keen to contribute to continuous improvement.
• Demonstrate discretion and handle sensitive information with confidentiality.
• Work well independently but also enjoy collaborating with colleagues across different teams.
• Experience in supporting accreditation processes or knowledge of the voluntary, charitable, or healthcare sectors is desirable but not essential.
• Be committed to personal development and delivering excellent customer service.

If you are organised, enthusiastic, and ready to make a positive impact, we would love to hear from you.

About us (repeat)

Ment al Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities.

What we offer you

• Competitive salaries, with an annual pay review process
• 25 days annual leave, increasing with length of service, plus bank holidays
• Enhanced Occupational Sick pay
• Access to our workplace pension scheme
• Family friendly and flexible working arrangements to support a good work-life balance
• Access to our Wellbeing Offer – including EAP, Virtual GP service and wellbeing resources
• Life Assurance and Free Will writing service
• Blue Light Card and Charity Workers discounts
• Access to Tickets for Good
• Employee recognition and celebration schemes
• A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and career aspirations

How to Apply

We operate Safer Recruitment processes. If you are interested in this role, apply via our online application form. Please answer all mandatory questions and attach your personal statement showing how you meet the person specification criteria. This can be uploaded as part of your application supporting documents. We are an equal opportunities employer and value diversity. We may ask some personal information during the application process to ensure fair and accessible opportunities for everyone.

If you would like an informal conversation about this role, please contact: Michelle Cooper.

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure via the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Employer details

Mental Health Matters

Waterside House, Sunderland Enterprise Park, Sunderland, SR5 2TZ

Sunderland, SR5 2TZ

Website: https://www.mhm.org.uk/