Business Support/Admin Assistant - Digital and IT

Reading Borough Council; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in Reading seeks a proactive and organized Business Support / Admin Assistant to provide essential administrative and IT support for smooth operations in the Digital and IT team. Key responsibilities include managing IT tickets, assisting with IT projects, and administrative support. The ideal candidate will have strong communication skills and proficiency with IT systems. This position offers a supportive environment with numerous benefits including generous holiday allowance and flexible working opportunities.

Benefits

Generous holiday entitlement

Flexible working opportunities

Local Government Pension Scheme (LGPS)

Life Assurance

On-site day nursery

Season Ticket Loan

Lease car salary sacrifice scheme

Responsibilities

• Administering IT tickets logged by end users via ServiceNow.
• Reviewing and triaging tickets to the correct assignment groups.
• Keeping users updated on ticket progress at least every 7 days.
• Resolving simple tickets, particularly those related to Line of Business applications.
• Assisting with IT projects such as laptop and mobile phone refresh.
• Supporting the wider Digital and IT service with administrative tasks.

Skills

Good numeracy and literacy

Strong communication skills

Competent and accurate typing

Ability to use IT systems such as Word, Excel, and Outlook

Willingness to learn new IT systems

Job description

12 months fixed term contract

This position is Office based

About the role

We’re looking for a proactive and organised Business Support / Admin Assistant to join our Digital and IT team. In this role, you’ll provide essential administrative and IT support to ensure smooth operations across the service.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

Your responsibilities will include:

• Administering IT tickets logged by end users via ServiceNow.
• Reviewing and triaging tickets to the correct assignment groups.
• Keeping users updated on ticket progress at least every 7 days.
• Resolving simple tickets, particularly those related to Line of Business applications.
• Assisting with IT projects such as laptop and mobile phone refresh.
• Supporting the wider Digital and IT service with administrative tasks.

About you

We’re looking for someone who is organised and has a keen interest in Digital and IT. You’ll need:

• Good numeracy and literacy
• Strong communication skills
• Competent and accurate typing
• Ability to use IT systems such as Word, Excel, and Outlook
• Willingness to learn new IT systems

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.

Our vision and values

Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success.

• Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do.
• Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential.
• Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way.
• Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed.

Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

Benefits

• Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave.
• A wide range of flexible working opportunities.
• Modern working environment at the Civic Offices in the heart of Reading.
• Local Government Pension Scheme (LGPS).
• Life Assurance - three times your annual salary (for members of the LGPS).
• On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted.
• Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work.
• Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax.

Closing Date: Friday 2nd January 2026

Interview Date: Week commencing 12th January 2026

Interview Process: To be confirmed