Business Services Officer

Cafcass; Plymouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family services organization located in Plymouth is seeking a Business Services Officer to support case management within a local Family Court. The role includes monitoring case progression, providing administrative support, and interacting with service users. The ideal candidate should possess business administration qualifications or experience and be confident in using MS Office. Benefits include generous holidays and excellent pension contributions.

Benefits

28 days holidays (rising to 33)

18.1% employer pension contribution

Flexible working arrangements

Exclusive discounts across various sectors

Reimbursement of professional fees

Personal car leasing at competitive rates

Qualifications

• Experience in a similar role or willingness to work towards a relevant qualification.
• Clear confident communicator via email, phone, and in person.
• Able to prioritise work in a fast-moving environment.

Responsibilities

• Contribute to the effective management of cases and provide administrative support.
• Monitor case progression and manage case details in the system.
• Provide general administrative support, including greeting visitors.

Skills

MS Office applications

Communication

Teamwork

Prioritization

Education

Relevant qualification in business administration (e.g., NVQ2)

Job description

Let us tell you a bit more about the role

As a Business Services Officer you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers. Your tasks will include:

• Monitoring case progression.
• Receiving referrals from the Court or Cafcass Intake Team.
• Creating, updating and closing cases within our case management system.
• Sending letters and information packs to service users.
• Identifying any missing information and following up as required.
• Receiving and dealing with telephone.
• Meeting and greeting visitors, including service users.
• General admin support.

What we are looking for

• A relevant qualification in business administration (e.g. NVQ2) or a willingness to work towards a qualification and/or significant experience in a similar role.
• Confident and capable of using MS Office applications to a basic/intermediate level.
• Clear confident communicator via email, phone and in person.
• Someone who thrives working in a team.
• Able to prioritise work in a fast‑moving environment with strict deadlines.

Next steps / timelines

If you are ready to apply, our application process is straightforward and quick to complete. You can start the application, add or amend details later, but remember to submit before the closing date.

Closing date: 23rd October 2025

Final interviewb> 5th, 6th and 7th November

For further information you can read the full Job Description or visit the Cafcass Careers page. If you wish to speak with a team member, contact Paola Evans (HR Resourcing) or Louise Stockton (Recruitment), providing your contact details and preferred times.

After successful application, candidates will undergo pre‑engagement checks, including a Disclosure and Barring Service check (DBS). Further details can be found in the Cafcass DBS policy.

Benefits

We offer a range of benefits to support your life and well‑being:

• Generous holidays: 28 days (including three for Christmas) rising to 33 days with five years continuous service, with the option to sell unused days.
• Excellent pension: 18.1% employer contribution to the Local Government Pension scheme.
• Flexible working: Most colleagues work hybrid; flexible arrangements such as 9‑day fortnights are accommodated.
• Exclusive discounts: Wide range across leisure, technology, travel, finance, fashion and supermarkets.
• Professional fees: Social work colleagues have Social Work England membership fees reimbursed.
• Car leasing schemes: Personal car leasing at competitive rates through a third‑party provider.

Additional wellbeing support includes dedicated days for health focus, a health and wellbeing cash plan, an external Employee Assistance Provider (EAP) with 24‑hour confidential support, and internal champions for health and mental wellbeing.

Wellbeing

We support physical, mental and financial health through a holistic approach, dedicated teams, and targeted resources.

Diversity

We welcome applicants from diverse backgrounds and are a disability confident leader. We provide reasonable adjustments and inclusive recruitment processes.

Corporate Networks

Our networks create safe spaces and include:

• Ability Matters: Colleagues with disabilities and long‑term health conditions.
• Carers Network: Colleagues with additional caring responsibilities.
• Faith Network: Colleagues engaged in faith communities.
• Kaleidoscope Network: Colleagues from Black, Asian and Minority Ethnic backgrounds.
• Mental Health Network: Colleagues with interest or experience in mental health issues.
• Pride: Colleagues identifying as Lesbian, Gay, Bisexual, Trans, or LGBT.
• Neurodiversity Network: Colleagues who are neurodivergent or support someone who is.

Together

This relationship‑based practice framework applies to all staff, encouraging proactive collaboration and positive relationships with colleagues, partners, children and families.

Key Skills

• Accounts Assistant
• Credit Control
• AutoCAD Design
• Corporate Risk Management
• Lab Testing
• AC Maintenance
• Accident Investigation

Employment Type: Unclear

Experience: Years

Vacancy: 1

Monthly Salary: £26,237 – £26,700