Business Services Officer

Cafcass; Bristol; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A not-for-profit organization in Bristol seeks a Business Services Officer to support local Family Court Advisers. This role involves monitoring case progression, handling referrals, and providing administrative support. Candidates should have experience in a similar role and relevant qualifications in business administration. This position allows for flexible hybrid working within a diverse and inclusive environment.

Qualifications

• Relevant qualification in business administration (e.g., NVQ2) or willingness to work towards a qualification.
• Significant experience in a similar role.
• Confident and capable of using MS Office applications.
• Clear, confident communicator via email, phone and in person.
• Team-player who thrives in a collaborative environment.
• Able to prioritize work in a fast-moving environment.

Responsibilities

• Monitor case progression.
• Receive referrals from the Court or Cafcass Intake Team.
• Create, update and close cases within the case management system.
• Send letters and information packs to service users.
• Identify missing information and follow-up as required.
• Deal with telephone enquiries.
• Meet and greet visitors.
• Provide general administrative support to the team.

Skills

Experience in a similar role

Confident MS Office user

Clear communicator

Team player

Ability to prioritize

Interest in mental health issues

Education

Relevant qualification in business administration

Job description

Business Services Officer – Southwest Area

We are recruiting for the role of Business Services Officer in our team(s) covering the Southwest area. Your work will support the local Family Court Advisers and Service Managers by ensuring the effective management and progression of cases. The role is based in the Bristol office but offers a flexible hybrid working arrangement. We are a diverse, inclusive organisation that values the voices of children and families from all backgrounds.

Responsibilities

• Monitor case progression
• Receive referrals from the Court or Cafcass Intake Team
• Create, update and close cases within our case management system
• Send letters and information packs to service users
• Identify any missing information and follow‑up as required
• Receive and deal with telephone enquiries
• Meet and greet visitors, including service users
• Provide general administrative support to the team

Qualifications

• Relevant qualification in business administration (e.g., NVQ2) or willingness to work towards a qualification
• Significant experience in a similar role
• Confident and capable of using MS Office applications to a basic/intermediate level
• Clear, confident communicator via email, phone and in person
• Team‑player who thrives in a collaborative environment
• Able to prioritise work in a fast‑moving environment with strict deadlines
• Interest in mental health issues (not a requirement but desirable)

Contact Information

If you wish to speak with a member of the team for more specific information you can contact Paola Evans (HR Resourcing) at paola.evans-solar for HR or recruitment queries, or Louise Stockton (role‑specific) at louise.stockton with your contact details and preferred times.

Equality, Diversity and Inclusion

We are proud of our commitment to a diverse workforce, including people with disabilities and mental health conditions. We actively cultivate an inclusive environment and welcome applications from individuals of all backgrounds. We are a disability‑confident leader and provide reasonable adjustments as needed. We encourage candidates who identify as LGBTQ+ and support neurodivergent colleagues.